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Skills

  • Regulatory inspection preparation
  • Fraud detection and prevention
  • Operational improvement
  • Event marketing and player acquisition
  • High-stakes financial transactions
  • Dealer rotation optimization
  • Relationship development
  • Process improvement
  • VIP guest relations
  • Customer dispute resolution

Work Experiences

  • Boosted efficiency by 48%.
  • Consistently recognized for creating a fun atmosphere.
  • Achieved 76% workforce versatility.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed escalated player issues.
  • Achieved a 75% improvement in employee productivity.
  • Achieved 81% improved adherence to casino gaming rules.
  • Assisted in the development and implementation of casino fraud detection measures, resulting in a 74% reduction of fraudulent activities.
  • Assisted in the development of casino fraud detection measures.
  • Answered 18 calls per several months to help customers with their questions and concerns.

Summaries

  • Collaborated with surveillance and compliance teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Accomplished Pit Manager.
  • Comprehensive understanding of regulatory compliance and gaming law.
  • Boosted dealer productivity by 50%.
  • Using exceptional management techniques to bring out the best in employees.
  • Costs were consistently reduced while profits were increased.
  • Achieved results within 18 months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at leading cross-functional teams.

Accomplishments

  • Monitored in-game transactions and managed table limits, ensuring compliance with company policies.
  • Collaborated with team of 18 in the development of standard.
  • Coordinated efforts with the cage and accounting to complete daily pit cash drops, reducing variance discrepancies by 60%.
  • Collaborated with security and surveillance teams to investigate discrepancies in game results, which led to identifying and addressing potential fraud.
  • Collaborated with the player loyalty team to handle escalated player concerns, driving a 73% increase in player retention.
  • Effectively managed pit operations during large-volume events, maintaining low error rates even under intensified pressure.
  • Assessed daily pit performance using Tableau, facilitating improved dealer efficiency and an increase of table profitability by 67%.
  • Led by example, maintaining professional communication and decision-making during high-pressure situations with multimillion-dollar clients.
  • Reviewed pit metrics reports, making targeted suggestions that resulted in a 50% increase in player buy-ins.
  • Implemented new dealer scheduling software, resulting in a more efficient allocation of staff and increased game uptime by 77%.

Affiliations

  • American Association for Casino Education
  • Global Gaming Expo (G2E) Attendee
  • Conflict Resolution & Mediation Training Workshops
  • Association for Computing Machinery
  • Gaming Standards Association
  • Cash Handling and Fraud Prevention Certification
  • Casino Operations Roundtable Member
  • National Gaming Compliance Association
  • Casino Regulatory Compliance Education Network
  • Rotary International

Certifications

  • CompTIA Network+
  • Advanced Customer Experience Management (CXM) – Ironclad Systems, 2017
  • CompTIA A+ Technician
  • ServSafe
  • Certified Slot Technician – Vantage, 2019
  • CompTIA Security+
  • Certified in Casino Financial Management (CCFM) – Lakeside Partners, 2024
  • Google Certified Professional Cloud Architect
  • Responsible Gaming Certification – Lakeside Partners, 2018
  • Cisco Certified Internetwork Expert (CCIE)

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