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Skills

  • Customer complaint resolution
  • Upselling and cross-selling
  • First Aid/CPR
  • Goal setting and attainment
  • Goal-driven sales strategies
  • Hand truck skills
  • Supervision
  • Housing market trend analysis
  • Sales goal achievement
  • Sales management

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 51% retention among managed accounts.
  • Achieved results during one year.
  • Achieved renewals during the past year.
  • Achieved results within the first 9 months.
  • Used HubSpot and Workday to track and report costs, sales, and other event statistics.
  • Achieved a 21% reduction in churn rates.
  • Achieved 71% sales growth.
  • Aligned pricing with market demand.

Summaries

  • Adept at working with cross-functional teams.
  • Achieved a 59% improvement in satisfaction year-over-year.
  • Strong organizational, prioritization, and multitasking abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Vendor with 15 years of sales experience who is results-oriented.
  • Adept at streamlining processes.
  • Skilled at loading and unloading merchandise with hand trucks, forklifts, and pallet jacks.
  • Achieved a 69% improvement in service delivery.
  • Boosted sales through innovative customer engagement strategies.
  • Adept at streamlining processes with an automated feedback system, reducing manual reporting efforts by 52% and improving customer response time.

Accomplishments

  • Collaborated on cross-functional projects with marketing, operations, and sales teams to push brand growth in underperforming regions.
  • Expertly resolved customer disputes, leading to a retention rate increase of 73% among long-term accounts.
  • Exceeded quarterly sales targets by 36% through targeted client engagement and consistent follow-ups.
  • Designed and launched a new social media campaign, increasing brand visibility and generating 34% more leads quarterly.
  • Developed comprehensive email campaigns that improved monthly client outreach rates by 63%, resulting in sustained lead generation.
  • Revised sales presentations to better reflect market trends, increasing proposal acceptance by 84%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Executed outreach marketing initiatives resulting in a 56% increase in lead influx for newly developed properties.
  • Leveraged industry insights to improve client retention by 81%, capitalizing on upsell opportunities with existing clients.
  • Effectively liaised between clients and property managers, expediting contract finalization processes by 40%.

Affiliations

  • American Management Association (AMA)
  • Association of Professional Sales (APS)
  • National Association of Residential Property Managers (NARPM)
  • Small Business Development Centers (SBDC) - Seattle
  • LinkedIn Sales Navigator Expert Group
  • American Medical Informatics Association
  • National Association of Realtors (NAR)
  • Society of Human Resource Management
  • Business Networking International (BNI) Local Chapter
  • International Association of Customer Engagement (IACE)

Certifications

  • Salesforce
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Contract Law Certification - framework
  • Real Estate Negotiation Expert (RENE)
  • Apple Certified Associate (ACA)
  • Time Management Certification – category
  • First Aid/CPR Certified
  • Fair Housing Compliance Certification Beacon Labs

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