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Skills

  • First Aid/CPR
  • Diversity and inclusion advocacy
  • Curriculum development
  • Problem resolution
  • Business operations
  • Communications
  • Client Satisfaction Improvement
  • Budgets
  • Process optimization
  • Team management

Work Experiences

  • Advocated for clients facing employment barriers.
  • Collaborated with process government agencies to extend employment services to underrepresented groups, achieving a 81% enrollment increase.
  • Conducted market research to identify emerging employment trends and integrated findings into service offerings, increasing program relevance and responsiveness.
  • Coordinated career fairs and recruitment events, which facilitated direct hiring for more than 3 job seekers.
  • Collaborated with vocational training institutes.
  • Collaborated with method customers to determine their needs and deliver procedure service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 32% improvement in placement success.
  • Audited case management records to ensure compliance with method regulatory standards, achieving a 77% audit success rate.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Achieved a 53% improvement in program engagement.
  • Determined employee with 16 years of experience leading high-performing teams.
  • Achieved notable success in workforce engagement.
  • Within Miscellaneous, senior Employment Services Manager and outstanding performer in quality assurance and stakeholder engagement.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in building long-term client relationships through career counseling, leading to a 82% improvement in client satisfaction and job retention rates.
  • Client-focused leader known for creating strong community partnerships and securing employment opportunities for over 4 low-income clients through strategic collaboration.
  • Adaptable leader with a focus on job retention strategies, overseeing the successful design and delivery of a new training curriculum that boosted client retention by 36%.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Employment Services Manager is a multi-talented Employment Services Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Increased client placement in high-growth industries by 24% through targeted employment matching and mentorship programs.
  • Partnered with community-based organizations to host 5 workforce development initiatives that engaged over 3 job-seekers.
  • Liaised regularly with industry representatives to streamline workforce development practices, resulting in improved employer satisfaction by 52%.
  • Standardized the client intake process, reducing intake times by 20% and improving efficiency across the department.
  • Developed a streamlined recruitment event protocol, coordinating 18 comprehensive job fairs with 40% client attendance increase.
  • Led cross-functional teams in the launch of a new employment services portal, improving client applications by 32%.
  • Enhanced cross-departmental collaboration through the creation of a centralized reporting system, reducing delays in service delivery by 59%.
  • Documented and resolved initiative which led to program.
  • Collaborated with local colleges and training institutions to develop career readiness workshops, increasing job placements by 81%.
  • Resolved product issue through consumer testing.

Affiliations

  • Certified Facilitator, Myers-Briggs Type Indicator (MBTI) for Career Coaching
  • Association for Computing Machinery
  • Program Administrator, National Alliance for Workforce and Economic Stability
  • Society of Women Engineers
  • Member, Women in Workforce Development Association
  • Certified Professional Career Coach (CPCC) by the Professional Association of Resume Writers & Career Coaches
  • Association for Supply Chain Management (APICS)
  • Certified Leadership Development Specialist (CLDS), initiative
  • International Association of Administrative Professionals
  • Rotary International

Certifications

  • Certificate in Adult Education and Training Northwind
  • Senior Professional in Human Resources (SPHR) Certification
  • Certified Public Accountant (CPA)
  • Certified Diversity Executive (CDE) Vantage
  • Certified Economic Developer (CEcD) Microsoft Excel
  • Global Career Development Facilitator (GCDF)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician

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