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Skills

  • Customer service
  • Audit coordination & execution
  • Discrepancy analysis & resolution
  • Conflict resolution
  • MS Office
  • Quantitative analysis
  • Quality assurance
  • Negotiation and mediation skills
  • Process improvement
  • Team management

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with appeals and adjudication departments.
  • Collaborated with the appeals and adjudication departments to overturn 15 incorrect claims, saving $12 in benefit payments.
  • Had an excellent attendance record and was always on time for work.
  • Approved unemployment claims.
  • Collaborated with data analytics teams.
  • Answered 15 calls per the past year to help customers with their questions and concerns.
  • Collaborated with data analytics teams to enhance automation tools, cutting manual claim processing time by 56%.
  • Achieved zero audit issues during 2022.
  • Assisted in implementing a new case management system that decreased manual input errors by 19%.

Summaries

  • Adept Unemployment Insurance Examiner.
  • Consistently exceeded department performance benchmarks.
  • 8 years of experience in analyzing unemployment claims.
  • Clear understanding of strategic planning and performance reporting as well as team leadership training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with IT teams.
  • Adaptable Unemployment Insurance Examiner.
  • Analytical Unemployment Insurance Examiner with expertise in unemployment policy analysis and reporting. Delivered valuable insights into unemployment trends, resulting in a more efficient allocation of department resources.
  • Unemployment Insurance Examiner with 15 years of successful strategic planning and budget management experience.

Accomplishments

  • Proposed changes to benefits eligibility criteria, leading to an improved approval rate of 69% for legitimate claims.
  • Orchestrated inter-departmental meetings to resolve procedural gaps, improving cross-functional communication by 63%.
  • Developed a training program for new examiners that improved team competency and reduced onboarding time by 9 weeks.
  • Led compliance checks on 8 adjudicated claims to ensure adherence with state and federal unemployment laws.
  • Designed a comprehensive training guide on unemployment benefit procedures, resulting in new examiner productivity increasing by 80%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a comprehensive document management solution, which reduced misplaced or delayed determinations by 15%.
  • Participated in cross-functional working groups to design and implement metric program that increased operational efficiency by 16%.
  • Collaborated with community outreach programs to increase unemployment insurance accessibility for 5 non-English speaking claimants.
  • Evaluated unemployment insurance claims, reducing incorrect initial filings by 37%.

Affiliations

  • Government Finance Officers Association (GFOA) - Labor Trends Special Interest Group
  • National Federation of Unemployment Insurance Workers (NFUIW)
  • State Unemployment Appeals Board - Adjudication Member
  • Network of Social Security Professionals (NSSP)
  • National Association of Social Workers
  • International Public Management Association for Human Resources (IPMA-HR)
  • Consumer Attorneys Association of Denver
  • Association of Information Technology Professionals
  • National Association of State Workforce Agencies (NASWA)
  • National Council of State Legislators (NCSL)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Privacy Professional (CIPP/US) – International Association of Privacy Professionals (IAPP)
  • Conflict Resolution Certificate - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Certified Government Financial Manager (CGFM) - standard
  • Human Resources Project Management Certificate - framework
  • First Aid/CPR Certified
  • Advanced Investigation Techniques for Fraud Prevention Certification - Cedar Works
  • Certified Public Accountant (CPA)
  • Fundamentals of Unemployment Insurance Training - standard

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