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Skills

  • Flexible schedule
  • Flexible scheduling
  • Excellent multi-tasker
  • Loss prevention
  • Travel planning
  • Contract negotiation
  • Minute taking
  • Austin Logistics call center systems
  • Equipment operation
  • Microsoft Outlook

Work Experiences

  • Attained Adobe Creative Suite certification in under 6 months, which contributed to a 70% higher success rate in troubleshooting customer issues.
  • Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized.
  • Dismantled boxes and cartons and disposed of the trash in proper cardboard bins.
  • Oversaw the work of a method project aimed at raising awareness of Customer Service, utilizing strong project and team management skills to ensure group success.
  • Used Microsoft Excel to prepare method products for inspection and packaging in a safe manner.
  • Performed minor maintenance on standard and category equipment and documented all repair work in reports for Team Member to keep tools operational.
  • I'm in charge of product preparation and service.
  • Moved heavy loads and maintained production levels using initiative and program equipment.
  • Awarded Top Performer for outstanding team dedication and consistently delivering on project deadlines in 2015.
  • Interacted with students from all over the world.

Summaries

  • Individual with a team-oriented attitude and well-honed client relations and quality assurance skills.
  • Committed to proactive reorganization for maximum efficiency and safety.
  • 8 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Workflow optimization and data analysis are familiar to me, and I'm eager to apply my knowledge to help Northwind meet its business and customer needs.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Team player with a track record of adhering to organizational policies and procedures.
  • Bring extensive high-call volume experience working with category consumers spanning 5 years.
  • Dedicated to ensuring quality and making the most of every day.
  • Team Member is a highly adaptable Team Member who completes high-quality work quickly and efficiently.
  • Clear understanding of budget management and quality assurance as well as process improvement training.

Accomplishments

  • Framework 11 WPM data entry rate, with 4% accuracy.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Resolved over 17 customer complaints per week, leading to a reported 56% increase in overall customer satisfaction.
  • Implemented shift scheduling optimization that resulted in a 75% decrease in operational downtime and increased staff productivity.
  • Mediated and de-escalated complex customer service issues, reducing review-driven complaints by 18% in 2018.
  • Led the implementation of Tableau, reducing processing times by 21% and improving productivity metrics across the team.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Developed a persuasive pitch that increased client agreement rates, achieving 20% growth in contracts closed within 6 months.
  • Spearheaded multi-team collaboration, reducing average project completion time by 5 hours and cutting operational costs by $13.
  • Managed shared workspace tools and scheduling to ensure consistent team coverage and reduce scheduling conflicts by 55%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Member of the Remote Workforce Leadership Academy, specializing in employee absenteeism management
  • Member of the Customer Service Excellence International Organization
  • Volunteer at the Regional Clean Energy Forum, incorporating waste reduction strategies across teams
  • Member of the Employee Motivation Best Practices Initiative, focusing on KPI improvement and tracking
  • Member of the Career Development Association, focusing on employee development and knowledge retention
  • Member of the International Organization for Standardization (ISO) Team Management Focus Group
  • Certified in QuickBooks through the Project Management Institute (PMI)
  • Certified in ScrumMaster (CSM) to help optimize team leadership and project completion

Certifications

  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Salesforce
  • Certified Retail Inventory Manager (CRIM) by system
  • Microsoft Office Specialist (MOS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Service Professional Certificate
  • Certified Professional in Supply Management (CPSM) by the Institute for Supply Management (ISM)
  • Customer Service Representative Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Licensed Forklift Operator North Carolina issued by initiative

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