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Skills

  • Gaming Standards Compliance
  • Employee scheduling and roster management
  • Project organization
  • Card Dealing Auditing
  • Internal Compliance Enforcement
  • Gaming Pit Security Monitoring
  • Supervision
  • Casino Operational Audits
  • Performance Metrics Tracking
  • Organization

Work Experiences

  • Achieved results within the past year.
  • Reduced losses by establishing and enforcing bank and table limits for each game type.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved results over 6 months.
  • Conducted full audits of card tables, cash boxes, and chips post-shift, resulting in zero discrepancies for 13 consecutive months.
  • Conducted mentoring and engagement initiatives.
  • Balanced the casino's daily intake and payouts.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Delivered a 29% increase in player satisfaction scores.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accurately reduced financial errors by 21%.
  • Within Miscellaneous, senior Dealer Supervisor and outstanding performer in workflow optimization and vendor management.
  • Achieved a 55% reduction in game discrepancies.
  • Collaborated with gaming regulators.
  • Dealer Supervisor with 7 years of successful workflow optimization and data analysis experience.
  • Consistently drove high performance.
  • Coordinated gaming tables for optimal performance.
  • Maintains a seamless balance between dealer supervision and promoting positive customer experiences.
  • Clear understanding of workflow optimization and stakeholder engagement as well as risk assessment training.

Accomplishments

  • Implemented dynamic scheduling processes, decreasing overall overtime costs by 51% while maintaining full table coverage.
  • Acted as a central point of conflict resolution for disputes at high-stakes tables, resolving 2 issues with a 16% positive outcome rate.
  • Influenced a 16% increase in table occupancy rates by refining dealer workflow and customer interaction protocols during peak hours.
  • Coordinated training sessions for new dealers, resulting in a 55% improvement in their handling of both high-stakes and standard games.
  • Devised strategies to increase game-floor efficiency by 39%, achieving smoother transitions between shifts and improving customer wait times.
  • Led a high-performing team of 18 dealers, ensuring seamless operation across all gaming tables and adherence to casino policies.
  • Designed comprehensive game-floor training programs, reducing new dealer onboarding time by the past year, boosting efficiency across the team.
  • Introduced peer coaching and interactive training workshops that reduced dealer errors by 50% within 18 months, enhancing game fairness and adherence to industry standards.
  • Documented and resolved system which led to standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Casino Hospitality and VIP Services Network
  • Society of Human Resource Management
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • International Association of Gaming Advisors (IAGA)
  • Society of Risk Management in Gaming Operations
  • Casino Dealers' Network
  • Certified in Casino Operations through Ironclad Systems
  • Associate Member, Casino Financial Administrators Forum
  • American Society of Safety Professionals

Certifications

  • High Risk Employee Engagement and Retention Certificate - Summit Group
  • Certified Gaming Operations Manager - initiative
  • Certificate in Casino Operations Management - metric
  • Certified Table Games Supervisor - procedure
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Internal Control and Casino Auditing Certificate - framework
  • Conflict Management Certification - Cedar Works

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