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Skills

  • Customer service
  • Billing dispute resolution
  • Supervision
  • Security systems
  • Creative briefing and collaboration
  • Business operations
  • Interdepartmental collaboration
  • Client onboarding process optimization
  • Cross-channel marketing coordination
  • Team management

Work Experiences

  • Hired, trained, and managed 10 account team members, developed and supported them for peak performance, and promoted or fired them on merit.
  • Acted as an advisor to the account team, ensuring that the team completed work efficiently and effectively, and as a point of escalation for both internal teams and clients in resolving issues.
  • Added $10 to the annual revenue pipeline.
  • Analyzed loss reports and discussed them with senior management to assess overall portfolio performance.
  • Co-created industry roundtables with key accounts.
  • Was in charge of 13 client accounts' dispute resolution and reconciliation.
  • Motivated my team to produce ground-breaking, strategically sound work that had an impact, transformed the company, and consistently exceeded team and corporate sales targets.
  • Analyzed market intelligence to identify new business opportunities, securing strategic partnerships that added 4% to client portfolio growth in 2024.
  • Analyzed competitive landscape and consumer trends.
  • Added 16% to client portfolio growth in 2024.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Knowledge of ServiceNow in depth, as well as strategic planning and data analysis abilities.
  • Dedicated to gaining a complete understanding of client requirements and meeting those requirements profitably.
  • Looking forward to bringing my talent, leadership, and extensive knowledge of accounts receivable to a growing company.
  • Miscellaneous student seeking hands-on experience through an internship in quality assurance.
  • Ability to recognize standard issues and integrate system solutions to achieve standard.
  • Scrum Master certified
  • Exceptional at resolving customer disputes and discrepancies.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Orchestrated the successful rebranding of Lakeside Partners, driving engagement and delivering a 30% increase in media impressions.
  • Collaborated with product teams to align customer feedback with product roadmaps, leading to a 39% improvement in launch success rate.
  • Initiated a comprehensive audit of Meridian's marketing funnel, identifying inefficiencies that led to a 72% increase in qualified leads.
  • Provided strategic direction for a global campaign across 8 regions, resulting in a revenue growth of $13 within 2021.
  • Redesigned client onboarding process, reducing onboarding time by 18 months and contributing to a 24% increase in client satisfaction scores.
  • Spearheaded quarterly reviews for 14 clients, leading to a 73% increase in aligned objectives and increased budget approvals.
  • Collaborated closely with creative and media teams to successfully launch a Workday campaign that boosted customer acquisition by 64% over the past year.
  • Identified and maximized new business opportunities by developing personalized pitches for Miscellaneous, securing $12 in new contracts and referrals.
  • Created a multi-lingual global advertising campaign spanning 2 regions, generating $12 in new market penetration.
  • Piloted innovative approaches in direct client interaction, achieving a 36% retention increase across 5 major accounts.

Affiliations

  • Certified Negotiation Expert, American Management Association 2018
  • Member, Public Relations Society of America (PRSA)
  • Board Member, Global Sales and Marketing Association
  • Member, The Advertising Club of New York
  • Member, Business Marketing Association (BMA)
  • Senior Member, Direct Marketing Association (DMA)
  • Certified Professional, Google Ads Certifications 2020
  • Member, American Marketing Association (AMA)
  • Member, Association of National Advertisers (ANA)
  • Advisory Member, International Academy of Digital Arts and Sciences (IADAS)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Digital Transformation Certification (B2B Focused) - 2016
  • Microsoft Certified Azure Fundamentals 2018
  • Certified CRM Professional Certification - 2023
  • CompTIA Security+
  • LinkedIn Learning: Advanced Account Management Techniques - 2016
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Risk Management Professional (PMI-RMP), 2018

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