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Skills

  • Communications
  • Supervision
  • Cost-saving initiatives
  • Client relationship management
  • Interdepartmental collaboration
  • Client onboarding process optimization
  • Inventory management
  • Account growth strategies
  • Administrative support
  • Campaign performance tracking

Work Experiences

  • Added $10 to the annual revenue pipeline.
  • Added 16% to client portfolio growth in 2024.
  • Achieved an immediate 85% bounce-back in consumer trust.
  • Analyzed loss reports and discussed them with senior management to assess overall portfolio performance.
  • Achieved a 69% decrease in client acquisition costs.
  • Analyzed market intelligence to identify new business opportunities, securing strategic partnerships that added 4% to client portfolio growth in 2024.
  • Maintained a high level of visibility within the client organization, developed strong, long-term relationships with key decision-makers, and ensured that clients were aware of the full scope of the company's capabilities.
  • Adapted solutions to match evolving business goals.
  • Kept track of account staff as they completed projects to ensure that processes were followed and that client requirements and preferences were met.
  • Minimized loss by directly negotiating payment terms with clients, achieving a 15% recovery rate on a consistent basis.

Summaries

  • Accounts Receivable Specialist with 16 years of experience in accounting, auditing, and cash management for organizations in the procedure sector.
  • Category and process have a proven track record.
  • Strategic thinker with expertise in quality assurance.
  • Accomplished Group Account Manager bringing over 15 years of leadership, driving multi-channel strategies for high-profile clients, leading to marketplace dominance and 41% growth in specific industry verticals.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Marketer with extensive experience guiding corporate sales and marketing strategy who is innovative and technologically savvy.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Skilled Accounts Receivable Specialist with 6 years of experience in high-volume accounts receivable departments' daily collections.
  • Group Account Manager with 16 years of experience leading and building client relationships, as well as motivating account teams to achieve superior execution and profits.
  • Proven ability to increase workflow efficiency while maintaining high customer service standards.

Accomplishments

  • Built a multi-year marketing roadmap for 11 key accounts, achieving 54% year-over-year growth on topline sales.
  • Partnered with vendors to optimize service delivery, improving client satisfaction by 68% and reducing churn.
  • Developed partnerships and negotiated pricing strategies with key stakeholders, enabling a $15 boost in profit margins.
  • Provided strategic direction for a global campaign across 8 regions, resulting in a revenue growth of $13 within 2021.
  • Analyzed Miscellaneous competitive trends, creating tailored client proposals that secured $8 of new business wins.
  • Orchestrated the successful rebranding of Lakeside Partners, driving engagement and delivering a 30% increase in media impressions.
  • Managed the cross-functional launch of a global product, generating $6 in new business revenue over 6 months.
  • Resolved contract disputes, maintaining client renewals worth $5 while preserving long-term relationships.
  • Partnered with senior leadership to secure long-term contracts with key clients, adding $11 to the annual revenue stream.
  • Established KPI dashboards that allowed real-time campaign monitoring, which improved turnaround time by one year with vendors.

Affiliations

  • Member, Marketing Analytics Summit Community
  • Member, National Association for Professional Women (NAPW)
  • Active Participant, Project Management Institute (PMI) - Completed CAPM Certification 2019
  • Certified Negotiation Expert, American Management Association 2018
  • Participant, Group Account Management Intensive Workshop 2022, Atlanta
  • Certified Professional, Google Ads Certifications 2020
  • Senior Member, Direct Marketing Association (DMA)
  • Affiliate, International Association of Business Communicators (IABC)
  • Advisory Member, International Academy of Digital Arts and Sciences (IADAS)
  • Alumni, Harvard Business School Executive Education Program in Customer Acquisition and Retention Strategies 2021

Certifications

  • Leadership Talent Development Certified - 2016
  • Financial Modeling & Valuation Analyst (FMVA) - 2020
  • ISO 9001:2015 Quality Management Systems Auditor Certification - 2020
  • Google Certified Professional Cloud Architect
  • HubSpot Sales Software Certification - 2015
  • Certified Public Accountant (CPA)
  • Dale Carnegie Certification in Business Leadership and Communication - 2022
  • CompTIA Security+
  • Financial Services Compliance Certification (FSC) - 2015
  • Certified Global Business Professional (CGBP) – 2023

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