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Skills

  • Chronic illness management
  • Insulin medication assistance
  • Advanced certification in case management (Six Sigma)
  • Negotiation of financial aid and assistance programs
  • ICD-9 forms
  • Cross-departmental collaboration
  • Data analysis for care optimization
  • Strong clinical judgment
  • Patient consultation
  • Sanitation

Work Experiences

  • Achieved 84% increase in successful lifestyle changes.
  • Provided critical-ill patients with a skilled, timely, and level-headed emergency response.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.
  • Achieved early intervention on 11 patients.
  • Achieved a 21% reduction in patient dropout rates.
  • Assessed patient progress through follow-up calls.
  • Gave medications and treatments to patients and tracked their responses while collaborating with healthcare teams to adjust treatment plans.
  • Oversaw 7 nurses and nursing activities in a 10-bed hospital, providing comprehensive nursing guidance and ensuring high levels of patient satisfaction and care.
  • Was in charge of providing direct care to up to 6 patients on a 9-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.

Summaries

  • Achieved a 69% reduction in patient financial burdens.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Professionally trained with team leadership and vendor management abilities.
  • Flexible and adaptable to changing patient needs and conditions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Leader who prioritizes quality and efficiency.
  • Achieved a 53% increase in patient satisfaction and engagement.
  • Focused on advancing expertise in stakeholder engagement while fostering innovation.
  • Successfully led unit-based groups to improve care delivery and patient satisfaction.
  • Achieved exceptional patient engagement rates.

Accomplishments

  • Documented and resolved category which led to program.
  • Analyzed patient data trends to identify high-risk populations, streamlining resource allocation and improving care outcomes across operations.
  • Achieved a PMP in telephonic nursing case management, enhancing the ability to provide evidence-based care interventions.
  • Effectively managed crisis intervention calls, de-escalating 54% of cases and ensuring patients received appropriate care.
  • Partnered with IT development teams to enhance telecare platforms, leading to increased tool functionality and a 61% improvement in user feedback.
  • Resolved product issue through consumer testing.
  • Collaborated with insurance professionals to ensure appropriate coding and billing accuracy for all patient care services, reducing claim denials by 41%.
  • Collaborated with team of 2 in the development of framework.
  • Developed customizable health literacy materials that improved patient treatment adherence by 23%.
  • Identified care gaps and coordinated supportive services for patients with complex needs, reducing hospitalization costs by $11.

Affiliations

  • Sigma Theta Tau International Honor Society of Nursing
  • Certification in Certified Managed Care Nursing (CMCN)
  • Congress on Case Management Leadership (CCML)
  • Completion of Certified Case Manager (CCM) certification
  • American Medical Informatics Association
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Case Management Association (ACMA)
  • Membership in Collaborative Family Healthcare Association (CFHA)
  • Lions Club
  • American Society of Safety Professionals

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Health Care Quality (CPHQ)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Case Manager (CCM)
  • Certified Professional Patient Advocate (CPPA)
  • Certified Disability Management Specialist (CDMS)
  • Certified Health Education Specialist (CHES)
  • Certified Clinical Documentation Specialist (CCDS)

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