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Skills

  • Maintains confidentiality
  • Efficient caseflow management
  • First Aid/CPR
  • Creating effective training materials
  • MS Office
  • Project organization
  • Case summary compilation
  • Data discrepancy resolution
  • Problem resolution
  • Database management

Work Experiences

  • Conducted large-scale data imports from legacy systems into Asana, ensuring seamless migration of 12 case records.
  • Contributed to a 37% improvement in case handling.
  • Achieved this over 18 months.
  • Authored detailed procedures for handling sensitive client data in compliance with procedure standards.
  • Used advanced Excel spreadsheet functions to create monthly initiative reports.
  • Closed over 16 projects.
  • Was in charge of document management, which included organizing forms, photocopying, filing records, preparing correspondence, and creating reports.
  • Assisted process with special projects that resulted in initiative.
  • Cleaned and entered information sets.
  • Collaborated with human resources on case documentation.

Summaries

  • Achieved results over three years using Power BI.
  • Addressing and resolving data problems to complete uploads in a well-coordinated and detail-oriented manner.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Case Data Processor, known for successfully reconciling client file discrepancies, reducing rework by 68%, and delivering timely results.
  • Achieved a 67% improvement in accuracy.
  • Achieved exceptional accuracy standards.
  • Independent problem-solver with a focus on data precision and consistency.
  • For increased productivity, skilled in document digitization, office modernization, and data organization.
  • Case Data Processor with 2 years of successful performance reporting and team leadership experience.
  • Within Miscellaneous, senior Case Data Processor and outstanding performer in data analysis and quality assurance.

Accomplishments

  • Contributed to the development of an automated alert system in Microsoft Excel, significantly reducing delayed case notifications by 62%.
  • Provided proactive feedback on bottlenecks within the case tracking system, allowing upper management to make decisions faster and resolving issues on 8 critical cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of metric.
  • Adapted data structuring methods based on changing regulatory guidelines, maintaining compliance and reducing error occurrences by 41%.
  • Utilized Asana to audit processing workflows, identifying inefficiencies and reducing case completion time by 73%.
  • Collaborated with multiple departments to streamline case documentation, reducing data discrepancies by 34%.
  • Processed more than 2 records daily with SAP, achieving a 31% data accuracy rate over two years.
  • Leveraged Adobe Creative Suite for real-time case monitoring, achieving a 58% improvement in data integrity.
  • Developed step-by-step guides on Jira usage, leading to a 39% reduction in team processing errors.

Affiliations

  • Lions Club
  • Freemason
  • Association of Certified e-Discovery Specialists (ACEDS)
  • Association for Information and Image Management (AIIM)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Project Management Institute
  • Council on Industrial and Organizational Psychology (CIOP)
  • Society for Legal Data Professionals (SLDP)
  • Association of Corporate Counsel (ACC)

Certifications

  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Lean Six Sigma Yellow Belt Certification
  • Certified Data Management Professional (CDMP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Microsoft Certified Systems Engineer (MCSE)
  • Data Management Certification from Workday
  • Root Cause Analysis Certification from process
  • Microsoft Office Specialist: Expert (Word, Excel, Outlook) Certification

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