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Skills

  • Executive presentations
  • Assisting with activities of daily living (ADLs)
  • Customer service
  • Process improvement
  • Crisis Situation Resource Coordination
  • Staff collaboration
  • Active Listening in Support Scenarios
  • Light cleaning
  • Interior decorating
  • Budgets

Work Experiences

  • Addressed barriers through solution-oriented approaches.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Applied therapeutic techniques.
  • Actively managed crisis situations including medical emergencies and mental health deteriorations, securing positive outcomes for 10 individuals.
  • Achieved a 61% improvement in daily functioning.
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.
  • Advocated for clients’ rights at meetings with healthcare providers, mediating conflicts and ensuring their preferences were upheld.
  • Used physical therapy to help patients improve their muscle tone, range of motion, and recovery from injuries.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Ran errands for customers, including grocery shopping and other essentials.

Summaries

  • 10 years of relevant experience as a detail-oriented Personal Assistant.
  • Team player with excellent clinical and interpersonal abilities.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced non-medical care provider with 15 years of in-home care experience.
  • Excellent interpersonal and communication skills.
  • Weekends and evenings are available 5 hours per week.
  • Ensured that the stock room was well-stocked.
  • Offering 15 years of experience in the category of industry.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.

Accomplishments

  • Advocated for client needs across multidisciplinary teams, ensuring comprehensive care and alignment with service objectives.
  • Utilized leadership skills to mentor new support staff, leading to a 32% decrease in staff turnover.
  • Delivered behavioral assessments using Adobe Creative Suite to identify emerging client needs, resulting in timely revisions to care plans.
  • Collaborated with team of 15 in the development of process.
  • Developed personalized care plans for clients based on comprehensive behavioral observation and assessment, resulting in framework.
  • Collaborated with other healthcare and support staff to address complex client needs, resulting in 5 client cases positively resolved.
  • Improved client adherence to therapy programs through personalized motivation techniques, with a 43% retention rate increase.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Actively managed crisis situations for 2 individuals, including medical and psychological emergencies, ensuring 58% positive outcomes.
  • Provided consistent support during client home visits, leading to a decrease in at-risk behaviors by 79% within several months.

Affiliations

  • Certified Peer Support Specialist Certification (CPSS)
  • National Association of Case Management (NACM)
  • American Society of Safety Professionals
  • American Network of Community Options and Resources (ANCOR)
  • Therapeutic Crisis Intervention Certification
  • Rotary International
  • Case Management Society of America (CMSA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • National Association for Direct Support Professionals (NADSP)
  • Applied Behavior Analysis (ABA) Therapy Membership Program

Certifications

  • Certified Intervenor for Individuals with Deafblindness – 2017
  • ServSafe
  • Certified Nursing Assistant (CNA) - Columbus, 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Therapeutic Support Staff (TSS)
  • First Aid/CPR Certified
  • Certification in Person-Centered Excellence – Brightline, 2021
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)

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