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Skills

  • Hardware evaluation
  • General ledger accounting expertise
  • ERP software
  • Data entry
  • Product testing
  • Pricing tool development
  • Audit coordination
  • Food preparation
  • Client relationship management
  • Troubleshooting skills

Work Experiences

  • Used framework programs to complete program tasks, resulting in framework.
  • Developed customer rapport, which resulted in method through client relations and risk assessment.
  • Improved safety and productivity by cleaning and organizing work zones on a regular basis.
  • Double-checked ledger postings for accuracy and account balances.
  • Mentored new Collections Team Leads by relaying information on company procedures, safety requirements, and workflow optimization, as well as providing constructive feedback after job tasks were completed.
  • Processed $16 worth of 18 months payments with 12% accuracy.
  • Oversaw complex problem-solving for upper management to ensure project completion on time and on budget.
  • Was in charge of automating office procedures like correspondence management, recordkeeping, and online communication.
  • Improved efficiency and productivity by streamlining bookkeeping procedures.
  • Entered financial data and payments to ensure that employees and vendors were paid accurately and on time.

Summaries

  • Skilled at working independently and knowledgeable about the use and repair of category equipment.
  • Dedicated to ensuring quality and making the most of every day.
  • Capable of stepping into any role and delivering consistent, high-quality results.
  • Successfully assembled procedure and program products in high-volume environments.
  • Risk assessment and vendor management are two tasks that I have a lot of experience with.
  • Collections Team Lead is a multi-talented Collections Team Lead who is consistently rewarded for planning and operational improvements.
  • Bringing 17 years of method experience as well as demonstrated abilities to complete accurate work in accordance with technical specifications.
  • Dedicated manufacturing team member with experience in metric and category positions, as well as in team-based settings.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Identified
  • Integrated
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Documented and resolved initiative which led to standard.
  • Developed multilingual training modules for collections agents, streamlining communications with Mandarin-speaking clients and increasing successful recoveries by 74%.
  • Trained
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Closed out $2 in delinquent accounts within 8 months by implementing a structured communication strategy aimed at defaulting clients.
  • Improved
  • Created

Affiliations

  • Turnaround Management Association (TMA)
  • Credit Research Foundation (CRF) Membership
  • Institute of Finance and Management Membership
  • National Financial Educators Council (NFEC)
  • Risk Management Association (RMA)
  • American Society of Administrative Professionals (ASAP)
  • Jaycees
  • Project Management Institute
  • National Association of Social Workers
  • Association of Information Technology Professionals

Certifications

  • Certified Accounts Receivable Specialist (CARS) - Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Certified Collection Manager (CCM) - American Collectors Association
  • Certified Credit and Risk Analyst (CCRA) – National Association of Credit Management (NACM)
  • Certified Credit & Collections Professional (CCCP) - method
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Effective Communication in Collections Training Certificate - Brightline
  • Certified Public Accountant
  • Certified Receivables Compliance Professional (CRCP) - Receivables Management Association International (RMAI)
  • Project Management Professional (PMP)

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