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Skills

  • Metric equipment
  • Team management
  • Effective feedback facilitation
  • Food production management
  • Customer service
  • Relationship development
  • Staff management
  • Task prioritization
  • Supervision
  • Compliance with Health Regulations

Work Experiences

  • Attained 76% success.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Compiled performance data monthly to monitor progress of team training initiatives, showing a gradual increase of 77% in customer feedback scores.
  • Captured real-time data.
  • Assisted in updating training materials, which were later scaled across 5 locations, improving standardization and quality.
  • Achieved a 68% reduction in errors.
  • Compiled performance data monthly.
  • Boosted team cohesion by 35%.
  • Consistently outperformed operational benchmarks.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.

Summaries

  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Experienced Crew Member Trainer with a track record of building and motivating strong restaurant teams to assist 11 customers on a daily basis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • With customers and team members alike, be upbeat and positive.
  • Adept at scheduling and shift management, leveraging task prioritization techniques to consistently meet company productivity targets while minimizing overtime by 28%.
  • Accomplished in guiding teams through crisis management, attaining a 77% readiness score during company-wide safety drills and ensuring full regulatory compliance.
  • Achieved optimal team coverage.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 26% improvement in customer satisfaction.

Accomplishments

  • Created data-driven reports on KPIs for management, marking a 21% uplift in team effectiveness metrics after changes were implemented.
  • Partnered with compliance officers to ensure all training activities met regulatory requirements, achieving full compliance during system.
  • Incorporated technology-based solutions which reduced training documentation errors by 61% while cutting associated costs.
  • Utilized performance management tools to track crew member development, which led to 2 crew members achieving certification in CPA in 2016.
  • Developed and rolled out cross-training initiatives that increased staff versatility, raising overall shift effectiveness by 57%.
  • Boosted team cohesion and communication, increasing task completion rate by 32% within the first 6 months.
  • Led evaluations for staff performance resulting in a 78% improvement in overall customer service response times.
  • Developed a crew continuity program that reduced team member turnover by 61% over two years.
  • Implemented a targeted mentoring program, resulting in a 36% boost in crew member engagement and performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Professional in Learning and Performance (CPLP)
  • International Association of Administrative Professionals
  • Employee Training Council 2016
  • Association for Talent Development (ATD)
  • Hospitality Trainers Network
  • Team Leadership Skills Development Association
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Freemason
  • International Council of Nurses

Certifications

  • Train-the-Trainer (TTT) Certification - Ironclad Systems
  • ServSafe Food Handler Certification Vantage, 2019
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Training Management (CPTM), Meridian, 2015
  • Certified Professional in Learning and Performance (CPLP) - Lakeside Partners 2016
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Certified Facilitator in Soft Skills Training, Northwind, 2016

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