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Skills

  • National Instruments LabVIEW
  • Adverse Reaction Mitigation
  • Raw material testing
  • Hospital communication liaison
  • Business operations
  • Data entry and documentation
  • Emergency Response and Incident Management
  • Lab equipment maintenance
  • Department efficiency optimization
  • Cultural competence in donor interactions

Work Experiences

  • Collected and processed 8 blood samples daily.
  • Used laboratory equipment to analyze bodily fluids and look for anomalies that could indicate disease or acute injuries.
  • Complied with OSHA guidelines.
  • Achieved Innovation Award for maintaining an optimal balance of donor retention and consistent new donor recruitment.
  • Analyzed experiment and test results to ensure that standards and specifications were followed.
  • Achieved President's Club.
  • Achieved a record 9-unit collection event.
  • Maintained strict aseptic fields to reduce the risk of infection to both staff and patients when collecting biological samples.
  • Administered surveys post-donation.
  • Collaborated with a pathologist to identify anomalies and narrow down possible diagnoses.

Summaries

  • Achieved a 29% improvement compared to framework.
  • Achieved a reduction of 47%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with cross-functional departments.
  • Aligns with OSHA standards.
  • Coordinates materials and equipment efficiently to meet laboratory demands.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Highly organized and conscientious, with a methodical approach to handling specimens and conducting evaluations.
  • Ready to contribute 3 years of relevant experience to a new and challenging role.
  • Adept at collaborating across departments.

Accomplishments

  • Assessed donation workflow and restructured staff rotation schedules, leading to a 66% increase in daily donation capacity.
  • Developed a donor appointment reminder system, leading to a 66% improvement in donor retention and appointment attendance.
  • Developed equipment checklists to streamline equipment maintenance, reducing downtime by 56% and improving overall center performance.
  • Created a training guide for new donor processors that was utilized by 18 centers, reducing onboarding time by 67%.
  • Collaborated with team of 4 in the development of standard.
  • Identified potential bottlenecks in donor waiting areas, implementing a new layout that increased walk-in donation capacity by 59%.
  • Implemented new scheduling protocols, resulting in a 19% decrease in donor wait times and improved overall satisfaction rates.
  • Ensured the quality of donated materials by following strict labeling and storage protocols, contributing to a 28% reduction in product spoilage.
  • Spearheaded donor tracking system migration to a cloud-based platform, increasing accessibility and reducing paperwork by 7%.
  • Optimized donor sign-in process, cutting check-in times by 18 minutes per donor and increasing operational efficiency by 68%.

Affiliations

  • American Hospital Association – Blood Resources Committee
  • Association of Information Technology Professionals
  • Lions Club
  • International Society of Blood Transfusion (ISBT)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Council for Quality Assurance in Clinical Laboratories (CQA)
  • International Plasma Fractionation Association
  • Blood Donation Educators Consortium
  • Society of Women Engineers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • OSHA Bloodborne Pathogens Certification
  • Certificate in Donor Risk Assessment Operations Lakeside Partners
  • Certified Six Sigma Green Belt Professional
  • Donor Recruitment Coordinator Certification
  • Certified Blood Bank Specialist (CBS) 2016
  • Certified Infection Control (CIC) Specialist 2023
  • Certified Electronic Health Records Specialist (CEHRS) ServiceNow
  • National Certified Medical Office Assistant (NCMOA)

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