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Skills

  • Organization
  • Team building
  • Supervision
  • Adverse Reaction Mitigation
  • Operational improvement
  • Active listening and empathy
  • Relationship development
  • Database management
  • Problem resolution
  • Procedure equipment

Work Experiences

  • Transported Microsoft Excel to three years customer locations.
  • Collaborated with marketing teams to create targeted campaigns, yielding a 25% increase in first-time donors.
  • Analyzed experiment and test results to ensure that standards and specifications were followed.
  • Boosted satisfaction scores by 46% in 2015.
  • Collaborated with nurses and phlebotomists.
  • Collaborated with procedure customers to determine their needs and deliver process service.
  • Achieved results within three months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collected and processed 8 blood samples daily.
  • Achieved a record 9-unit collection event.

Summaries

  • Aligns with OSHA standards.
  • Collaborated with cross-functional departments.
  • Donor Processor with 12 years of successful client relations and cross-functional collaboration experience.
  • Collaborated with phlebotomists.
  • Achieved a 29% improvement compared to framework.
  • Achieved a 55% reduction in processing time.
  • Achieved efficiency through space optimization.
  • Adept at collaborating across departments to meet stringent regulatory standards and deliver high-quality patient/donor care.
  • Achieved results in just 16 months.
  • 17 years of experience in blood collection and handling.

Accomplishments

  • Managed a review of our systems alongside compliance auditors, resulting in zero compliance rule violations for 2018.
  • Assessed donation workflow and restructured staff rotation schedules, leading to a 66% increase in daily donation capacity.
  • Achieved compliance with all regulatory bodies, resulting in zero audit findings during 2022.
  • Collaborated with IT to enhance the Donor Management System, resulting in a 76% reduction in manual data entry errors.
  • Optimized donor sign-in process, cutting check-in times by 18 minutes per donor and increasing operational efficiency by 68%.
  • Provided post-donation care for individuals, reducing adverse post-donation reactions by 47%. Received positive feedback from patients.
  • Collaborated with team of 4 in the development of standard.
  • Contributed to streamlining data entry procedures, reducing data entry error rates by 53% across 13 staff members.
  • Monitored and recorded donor vitals, reducing incidence of adverse reactions by 69%.
  • Conducted routine health and safety checks, contributing to the donor center's ITIL status.

Affiliations

  • American Hospital Association – Blood Resources Committee
  • National Association of Social Workers
  • Society of Human Resource Management
  • International Association of Blood Donation Counselors
  • Biomedical Equipment Technicians Certification Association (BETCA)
  • American Society for Clinical Pathology (ASCP)
  • National Healthcare Workers Association – Donor Management Division
  • International Association of Administrative Professionals
  • Certified Phlebotomy Technician Lean Holder
  • Jaycees

Certifications

  • Certified Clinical Hemodialysis Technician (CCHT)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Donor Risk Assessment Operations Lakeside Partners
  • CompTIA Network+
  • Certified Electronic Health Records Specialist (CEHRS) ServiceNow
  • Salesforce
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Donor Phlebotomist (CDP) 2017

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