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Skills

  • Staff development
  • Safety processes and procedures
  • Materials preparation
  • Project management
  • Data analysis
  • Relationship development
  • Operational improvement
  • Problem resolution
  • Supervision
  • User interface understanding

Work Experiences

  • Helped customers with sales issues like inventory and shipping inquiries.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Went to trade shows and seminars to promote my products and learn about new developments in the industry.
  • Developed a working knowledge of CRM to effectively track sales leads and activities.
  • Looked at the shelves in the procedure department to see what needed to be replenished or reordered.
  • Entered data into the QuickBooks system, including payments, account information, and call logs.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Contribute to the effectiveness of sales engineering by identifying short- and long-term issues and recommending solutions.
  • Received vendor samples and organized them for use by the sales team.
  • Worked with vendor development and support staff to resolve a variety of issues that were affecting sales.

Summaries

  • Multilingual individual with a team-oriented personality and the ability to handle a variety of tasks, including shipments and customer payments.
  • Contacts were vetted for potential sales opportunities, and CRM software was used effectively.
  • Product inventory and safety procedures are something I'm passionate about and have a lot of experience with.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Trained in customer service, multitasking, and high-volume work.
  • Among his accomplishments is the creation of a process app for use in the framework industry.
  • Achieved 56% improvement in order accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated Sales Support Representative with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Collaborated directly with the sales team to meet performance objectives, providing real-time support that contributed to the team exceeding sales targets by 9%.
  • Solved
  • Coordinated the internal communication of product updates to the sales department, improving compliance with new guidelines by 85%.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Developed and streamlined the quote approval process, reducing approval time by 3% and expediting sales deals.
  • Reduced
  • Improved

Affiliations

  • E-Commerce Professionals Association
  • National Retail Federation (NRF)
  • Association for Talent Development (ATD)
  • Freemason
  • American Marketing Association (AMA)
  • B2B Sales and Marketing Leaders Group
  • Society of Saleswomen
  • Toastmasters
  • Jaycees
  • National Customer Service Association (NCSA)

Certifications

  • Certified Professional in Supply Chain Management (CPSM) – program
  • Cisco Certified Network Associate (CCNA)
  • Time Management Foundations Certification – process
  • Microsoft Dynamics 365 Fundamentals Certification – Cedar Works
  • Certified Sales Trainer (CST) - Harbor & Co.
  • Certified Customer Service Professional (CCSP) - Brightline
  • Google Ads Certification, Google
  • Advanced Sales Leadership Certification – Northwind
  • Certified Negotiation Expert (CNE) - Northwind
  • Client Success and Retention Specialist Certification – Brightline

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