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Skills

  • Credit card processing
  • CyberMatrix software
  • Heavy lifting
  • Maintaining store appearance
  • Money handling
  • Liquor law compliance
  • Telecheck processing terminal experience
  • Customer complaint resolution
  • Employee relations
  • Order taking

Work Experiences

  • Replaced out-of-stock items with new Workdays to satisfy dissatisfied customers.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Alerted management after spotting potential shoplifters.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Responded to customer calls in a timely and professional manner.
  • Provided training to new sales associates so that they could contribute to the store's positive culture.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Summaries

  • Experienced POS Associate with success in driving innovation and early adoption of emerging technologies and platforms.
  • POS Associate with 15 years of experience stocking QuickBooks and processing customer payments.
  • When taking payments, stay alert by accurately calculating cash, detecting counterfeit bills, and taking coordinated.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Strengths in process improvement and workflow optimization backed up by Retail training.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • High-energy Retail professional eager to contribute skills and experience to a new and challenging role.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Dedicated POS Associate with 10 years of customer payment collection experience.
  • Work areas have a history of being kept clean, neat, and professionally organized.

Accomplishments

  • Accurately processed a daily average of 12 transactions involving both cash and card, ensuring compliance with company policies on payment handling.
  • Achieved status as one of 15 top sales performers in the region comprised of 13 stores.
  • Effectively dealt with technically savvy customers when implementing digital and contactless payment settings, resulting in fewer transaction errors and complaints.
  • Verified the accuracy of daily accounting reports, ensuring balanced till records and preventing reconciliation discrepancies over 13 business months.
  • Provided excellent customer service by addressing and resolving on-site disputes, decreasing complaint escalations by 34%, and improving review ratings.
  • Achieved and maintained a zero shrinkage rate for 14 consecutive months by accurately handling cash, digital transactions, and payment reconciliations.
  • Assumed full responsibility for POS system maintenance and software updates, ensuring a system uptime of 38% for uninterrupted service operations.
  • Led initiatives to streamline the end-of-day reconciliation process, reducing cash-out time by 8 minutes and improving team efficiency.
  • Increased sales 7% over two years.
  • Implemented suggestions for a quicker transaction terminal reboot process, reducing POS downtime by 14 minutes per terminal reset.

Affiliations

  • American Association of Point of Sale Professionals
  • Association of Retail Technology Experts
  • Toastmasters
  • International Customer Service Association (ICSA)
  • Retail Loss Prevention Academy
  • Lions Club
  • Jaycees
  • Institute of Customer Service (ICS)
  • Rotary International
  • POS Software Implementation Certification ServiceNow Program

Certifications

  • Certified Retail Sales Associate (CRSA) from the International Retail Academy
  • CompTIA Network+
  • Certified Team Leader in Retail by AMA (American Management Association)
  • Certified Digital Payment Specialist by initiative
  • POS System Operator Certification from Workday
  • Customer Experience Management (CEM) Certification from the CXPA
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Service Professional (CCSP) through the Institute of Customer Service
  • Certified Associate in Project Management (CAPM) by PMI for retail system implementations

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