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Skills

  • MS Office
  • Process downtime reduction
  • Resource management
  • Continuous Improvement Leadership
  • Cost savings achievement strategies
  • Interdepartmental communication streamlining
  • Team building
  • Compliance with standard
  • Participant Retention Strategies
  • Business operations

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Increased sales by 12% by providing purchase advice and promoting additional products.
  • Analyzed trends in participant feedback.
  • Achieved zero compliance issues during external audits.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and vendor management talents.
  • Achieved 65% cost savings over 6 months.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Achieved a 60% enhancement in program compliance by conducting regular audits and applying corrective action plans.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Salesforce is something I'm familiar with.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Accomplished in leading TAP programs and deploying training methods that improved onboarding times by 72%. Expert in leveraging performance metrics to drive continuous team improvement and service delivery.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved operational excellence.
  • Achieved a 41% reduction in employee turnover.
  • Adept at introducing structured workflows for high-performance teams.
  • Within Miscellaneous, senior TAP Supervisor and outstanding performer in workflow optimization and client relations.

Accomplishments

  • Developed and implemented new error-monitoring protocols that reduced process errors by 31% and improved overall operational reliability.
  • Optimized scheduling processes, leading to reduced wait times for program participants and enhancing overall satisfaction by 30%.
  • Monitored budget allocations, identifying inefficiencies, and reallocating resources to achieve program cost reductions of 34% without service interruption.
  • Monitored weekly performance data, using insights to adjust plans and improving retention by 24% across 4 different locations.
  • Presented key findings from data-driven analyses, which resulted in a 67% increase in program efficiencies across 6 locations.
  • Led a team of 9 TAP specialists, achieving a 34% reduction in service errors while improving audit compliance with system.
  • Managed cross-functional teams responsible for maintaining compliance with ITIL, leading to 78% error reduction and smooth audits.
  • Collaborated with team of 5 in the development of initiative.
  • Created and implemented training documentation in coordination with program, reducing employee non-compliance rates by 24%.
  • Supervised quality control processes for 2 sites, maintaining a consistent 43% compliance rating across audits and inspections.

Affiliations

  • National Association of Workforce Boards (NAWB)
  • National Society of Leadership and Success (NSLS)
  • International Council of Nurses
  • Workforce Development Council (WDC)
  • International Association of Coaching (IAC)
  • Society of Human Resource Management
  • American Management Association (AMA)
  • Compliance Practitioners Education Network (CPEN)
  • Human Capital Institute (HCI)
  • Lions Club

Certifications

  • Master of Business Administration (MBA) method
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified Occupational Safety Specialist (COSS)
  • Project Management Professional (PMP)
  • Facilitative Leadership Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Public Accountant

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