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Skills

  • Front desk management
  • Training and mentoring
  • Patient data confidentiality and security
  • Time management and prioritization
  • Profit improvements
  • Medical billing and coding
  • Staff management
  • Medical records management (EMR/EHR)
  • Medication dispensing
  • Insurance company liaison

Work Experiences

  • Increased patient satisfaction by 3% within several months.
  • Was in charge of a group of 3 pharmacy technicians.
  • Coordinated with third-party medical suppliers.
  • Coordinated office workflows and schedules.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Addressed discrepancies in electronic health records.
  • Authored and revised office policy manuals to include updates on HIPAA regulations and trained staff annually on compliance procedures.
  • Collaborated with practice management to develop cost-saving initiatives, successfully reducing supply waste and decreasing monthly overhead by $16.
  • Collaborated with Office Management and IT to implement a secure digital check-in system that enhanced privacy and cut patient waiting times by 11 minutes.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.

Summaries

  • A gifted individual who speaks 7 languages fluently.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Medical Office Service Coordinator with 9 years of successful client relations and team leadership experience.
  • Accomplished in training and supervising teams to deliver top-tier patient service, improving survey ratings by 15% through quality-focused initiatives.
  • Achieved results within 9 months.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Coordinator with a reputation for resolving insurance claims disputes, reducing outstanding balances by $9 annually by improving turnaround times on claims.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Coordinated care services for high-volume practices.
  • Aimed at meeting HIPAA standards.

Accomplishments

  • Collaborated closely with healthcare providers to enhance care coordination, helping reduce ER visit rates for chronically ill patients by 12%.
  • Played a key role in implementing electronic health record (EHR) software, improving data accuracy and reducing paper-based errors by 77%.
  • Resolved product issue through consumer testing.
  • Led the implementation of a new patient onboarding process, enhancing patient satisfaction by 79% as reflected in post-visit feedback.
  • Established performance trackers for front desk staff, achieving a 24% boost in staff productivity and patient intake accuracy.
  • Developed a comprehensive filing system for medical records, improving front office efficiency by 68% and speeding up document retrieval time.
  • Documented and resolved process which led to framework.
  • Streamlined patient scheduling system, allowing for a 42% increase in patient appointments without the need for additional staff.
  • Developed and maintained a centralized resource for office policies and procedures, reducing documentation errors by nearly 34%.
  • Supported the roll-out of telehealth services, helping the clinic raise patient use of virtual care appointments by 52%.

Affiliations

  • Physician-Patient Alliance for Health & Safety (PPAHS)
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Health Care Administrators Association (HCAA)
  • American Society of Safety Professionals
  • Certified Medical Office Manager (CMOM) - Related Certification Body
  • Rotary International
  • Society of Women Engineers
  • Medical Group Management Association (MGMA)
  • American Medical Billing Association (AMBA)
  • American Health Information Management Association (AHIMA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified in Healthcare Compliance (CHC) by HCCA
  • Fellowship in Healthcare Financial Management (FHFMA) by standard
  • Health Information Management (HIM) Certification from AHIMA
  • Certified Professional Coder (CPC) by AAPC
  • SHRM Certified Professional (SHRM-CP)
  • Certified Revenue Cycle Specialist (CRCS) by AAHAM
  • Medical Billing and Coding Certificate from initiative
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)

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