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Skills

  • Program equipment
  • Product templates
  • Installing devices
  • Operational improvement
  • Process efficiency improvements
  • First Aid/CPR
  • Website Maintenance
  • Supervision
  • Network upgrades
  • System Repair

Work Experiences

  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Created flow charts and diagrams to ensure that the production team met client deadlines.
  • Achieved 44% fewer service calls for adjustments.
  • Provided ongoing maintenance and development of bug fixes and patch sets for existing web applications.
  • Went to 3 homes to inspect, repair, and install satellite systems.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Looked into network and data communications hardware and software and made recommendations.
  • Achieved Employee of the Year for consistently meeting installation deadlines and earning a 81% customer satisfaction rating.
  • Achieved zero downtime.

Summaries

  • Top-producing salesperson and industry expert in Telecommunications and Wireless.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Satellite Installer with 8 years of successful team leadership and budget management experience.
  • Within Telecommunications and Wireless, senior Satellite Installer and outstanding performer in project management and client relations.
  • Among his accomplishments is the creation of a standard app for use in the framework industry.
  • Framework are well-understood.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • To provide services to customers, adept at working in a variety of inside and outside environments.
  • Good time management and documentation skills.
  • Graphic Designer with extensive experience in collateral design, website development, and media production.

Accomplishments

  • Led emergency response team in handling storm-damaged satellites, restoring service to key business accounts within 6 hours.
  • Installed and calibrated satellite antennas and receivers at Austin, ensuring optimal line of sight for uninterrupted service delivery.
  • Reduced average response time to resolve critical satellite outages to under 4 hours, resulting in a client retention rate increase of 54%.
  • System Design: Conceptualized and designed procedure that resulted in metric.
  • Led satellite installation project for standard, resulting in a 7% increase in customer satisfaction and enabling a 12-year service renewal.
  • Successfully installed 16+ advanced satellite communication systems for Telecommunications and Wireless clients, improving overall client satisfaction and leading to a service contract with Northwind.
  • Led on-site troubleshooting and repair of malfunctioning satellite systems, restoring services within 17 hours and reducing customer downtime by 52%.
  • Project Management: Coordinated with third-party development team on engineering and professional service activities and tasks.
  • Developed and conducted site surveys to optimize satellite installation locations, improving signal strength and reducing call-backs by 79%.
  • Method Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.

Affiliations

  • National Coordinating Center for Communications (NCC)
  • Field Service Contractor's Alliance (Phoenix)
  • National Systems Contractors Association (NSCA)
  • Wireless Infrastructure Association (WIA)
  • Union of Satellite Communication Engineers (Columbus, 2018)
  • National Safety Council (NSC) - Installer Section
  • Global VSAT Forum (GVF)
  • American Society of Safety Professionals
  • Digital Reception Technician Certification Program (6)
  • American Medical Informatics Association

Certifications

  • Electronic Technicians Association (ETA) Certified Electronics Technician
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • OSHA Safe Ladder Use and Fall Protection Training
  • Certified Wireless Network Administrator (CWNA)
  • Basic Electronics Certification by category
  • Electrical Safety in the Workplace Certification (NFPA 70E)
  • CompTIA Security+
  • CCDP Design
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)

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