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Skills

  • Customer service
  • Conflict resolution with donors
  • Relationship development
  • Organizational Development
  • Stakeholder engagement
  • Business operations
  • Regulatory compliance
  • Event planning and execution
  • Data-driven decision making
  • Database management

Work Experiences

  • Contributed to strategic planning sessions.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Collaborated cross-functionally with finance.
  • Boosted donations from first-time donors by 67%.
  • Planned and executed large-scale events that resulted in a 11% increase in employee participation.
  • Achieved a 52% growth in mid-level donors.
  • Achieved results over 8 months.
  • Achieved a 5-star review for donor response times and service quality during metric.
  • Created a major gifts tracking system.
  • Coordinated donor outreach efforts.

Summaries

  • Achieved 32% growth in mid-level donors.
  • Supporting recruitment efforts with a focus on attracting and retaining talented employees.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with marketing during 2016.
  • Accomplished in donor database optimization, reducing processing time and enhancing data accuracy, while supporting the growth of the organization's fundraising capacity.
  • Collaborative Donor Service Specialist with expertise in multi-channel communication, achieving a donor satisfaction rate of 85% across email, phone, and social media platforms.
  • Accomplished in donor database optimization.
  • Achieved measurable success in donor outreach.
  • Awarded Employee of the Year for achieving or surpassing monthly donation targets for 12 consecutive months, demonstrating reliability and dedication.
  • Collaborated on multi-channel fundraising campaigns.

Accomplishments

  • Partnered with fundraising teams to implement a campaign that drove a 63% increase in donor re-engagement.
  • Reduced donation churn by 38% through personalized follow-up outreach, leading to consistent donor engagement.
  • Organized and executed annual donor appreciation event at Seattle, improving donor satisfaction scores by 39%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Produced detailed donor reports for the executive team's strategic fundraising decisions, impacting revenue growth by $8 over 2023.
  • Implemented a donor retention strategy that improved donor lifetime value by $17 within 2020, increasing overall donor engagement.
  • Trained new staff on donor engagement best practices, reducing onboarding time by 52% and improving team efficiency.
  • Provided coaching and mentorship to new donor service representatives, decreasing time to resolve donor issues by 12%.
  • Collaborated with grant-writing teams to build strong donor relationships, securing $3 in additional funding.
  • Researched and selected data management tools for donation tracking, leading to a 49% improvement in operational efficiency.

Affiliations

  • Nonprofit Operational Excellence Certification
  • Nonprofit Technology Network (NTEN)
  • Nonprofit Leadership Alliance
  • Women in Development (WiD)
  • Society of Human Resource Management
  • Network for Good Nonprofit Leadership Certification
  • International Council of Nurses
  • Association for Computing Machinery
  • BoardSource - Nonprofit Governance
  • Society of Women Engineers

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Digital Fundraising Certificate - Nonprofit Technology Enterprise Network (NTEN)
  • Certificate in High-Performance Virtual Fundraising - standard
  • Certified Grants Consultant (CGC) - Global Grants Solutions
  • Social Media for Fundraising Certification - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certificate in Fundraising Management - system
  • Certified Donor Relations Professional (CDRP) - Association of Donor Relations Professionals

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