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Skills

  • Team building
  • Emotional intelligence
  • Mental health screenings and assessments
  • Advocacy for underserved populations
  • Individualized care plan development
  • Budgets
  • Housing assistance and placements
  • Home visit assessment and reporting
  • Regulatory compliance
  • Operational improvement

Work Experiences

  • Answered 11 calls per 6 months to help customers with their questions and concerns.
  • Advised clients on employment readiness.
  • Acted as a mandatory abuse reporter in a confidential and conscious manner.
  • Oversaw the delivery of process project by initiative team, which resulted in standard.
  • Transported SAP to 18 months customer locations.
  • Achieved 25% improvement in co-parenting.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 16 successful placements.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Entered information and obtained quantitative and qualitative data on client details to provide the services requested.

Summaries

  • Achieved improvements in family stabilization.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Demonstrated ability to form and maintain long-term relationships.
  • In stressful situations, a supportive Human Services Technician offers agility and confidence.
  • Human Services Worker is a caring and skilled Human Services Worker who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • In the midst of often stressful enrollment processes and complicated billing and paperwork, there is a calming presence.
  • Accomplished community advocate with 11 years of experience.
  • Boosted efficiency by 28% over a three years-month period.

Accomplishments

  • Provided one-on-one substance abuse counseling for high-risk clients, resulting in 21% reduction in relapse over several months.
  • Analyzed client service feedback to develop new client intake protocols, reducing service wait times by 39% and improving satisfaction.
  • Facilitated access to mental health services for immigrant families facing trauma, connecting 8 clients to specialized providers within the past year.
  • Coordinated transportation and interpretation services for refugee clients, ensuring access to critical services during integration into framework.
  • Led substance abuse prevention initiatives that engaged 17 local organizations and resulted in 63% reduction in community relapse rates.
  • Trained 7 staff members on culturally competent practices, increasing team aptitude for working with immigrant communities by 62%.
  • Led trauma-informed care workshops for shelter workers, contributing to a 61% reduction in incident reports and improved client outcomes.
  • Guided clients through completing government housing applications, resulting in 11 approved applications in 2021.
  • Worked collaboratively with local organizations to run a family reunification program, enabling 16 reunifications over several months.
  • Expanded community outreach programs that engaged 11 underserved families in housing, healthcare, and educational assistance.

Affiliations

  • Society for Social Work and Research (SSWR)
  • Jaycees
  • Society of Women Engineers
  • American Association of Family & Consumer Sciences (AAFCS)
  • Human Services Educators Association (HSEA)
  • International Association for Social Work with Groups, Inc. (IASWG)
  • Certified Substance Abuse Counselor (CSAC) credential
  • Rotary International
  • International Society for Traumatic Stress Studies (ISTSS)
  • National Domestic Violence Hotline Volunteer/Training Programs

Certifications

  • Child Development Associate (CDA) Credential
  • Certified Welfare-to-Work Case Manager standard
  • First Aid/CPR Certified
  • Citizen Advocacy Certification for Immigration Assistance process
  • Accredited Case Manager (ACM) Certification
  • Multicultural Awareness Training Certification
  • Certified Drug and Alcohol Counselor (CADC) Texas
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Income Maintenance Specialist (CIMS)

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