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Skills

  • Cultural competency
  • Mental health screenings and assessments
  • Budgets
  • Multidisciplinary Care Planning
  • Process improvement
  • Framework equipment
  • Data-driven program evaluation
  • Business operations
  • Organization
  • Client progress and case documentation

Work Experiences

  • Administered mental health screenings.
  • Addressed behavioral disorders.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Maintained detailed records of program operations and participant activities.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was able to recognize and understand the signs of physical and substance abuse, as well as other debilitating circumstances.
  • Transported SAP to 18 months customer locations.
  • Collaborated with others to manage multiple competing interests at the same time and delegated appropriately to increase productivity.
  • Entered information and obtained quantitative and qualitative data on client details to provide the services requested.
  • Addressed issues such as addiction.

Summaries

  • Achieved a 44% agreement rate.
  • Accomplished community advocate with 11 years of experience.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • In stressful situations, a supportive Human Services Technician offers agility and confidence.
  • Adjusted care plans.
  • Interacts with clients and service providers, translating information and assisting aid recipients with the completion of paperwork.
  • Achieved a 65% improvement in housing stability.
  • Enrollment facilitator who is adept at database management and maintaining accurate records.
  • Human Services Worker with 7 years of successful performance reporting and project management experience.
  • Accomplished Human Services Worker with expertise in cross-functional collaboration and multidisciplinary care planning. Successfully influenced a 40% reduction in hospital readmission rates through tailored care strategies.

Accomplishments

  • Successfully de-escalated 3 high-risk client situations using crisis intervention techniques, maintaining compliance with agency safety protocols.
  • Collaborated with team of 12 in the development of program.
  • Provided crisis management and emotional support for clients during high-stress situations, leading to a 25% reduction in emergency interventions.
  • Worked collaboratively with local organizations to run a family reunification program, enabling 16 reunifications over several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw bilingual client assistance programs, ensuring 52% more non-English-speaking individuals had access to services.
  • Proficiently delivered bilingual financial literacy courses in German, assisting 8 clients in managing debt and budgeting effectively.
  • Managed an active caseload of 17 clients, ensuring timely service delivery and compliance with case management protocols.
  • Created peer-support networks for individuals recovering from substance abuse, fostering long-term relationships that contributed to 24% sustained sobriety among participants.
  • Led substance abuse prevention initiatives that engaged 17 local organizations and resulted in 63% reduction in community relapse rates.

Affiliations

  • International Association for Social Work with Groups, Inc. (IASWG)
  • National Organization of Forensic Social Work (NOFSW)
  • Rotary International
  • American Psychological Association (APA) - Division on Trauma Psychology
  • International Society for Traumatic Stress Studies (ISTSS)
  • Freemason
  • American Medical Informatics Association
  • Association for Addiction Professionals (NAADAC)
  • Toastmasters
  • Community Anti-Drug Coalitions of America (CADCA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Rehabilitation Counselor (CRC)
  • Certified in Motivational Interviewing Techniques Ironclad Systems
  • Salesforce
  • Certified Social Work Case Manager (NASW Certification)
  • Certified in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • Certified in Diversity, Equity, and Inclusion in Human Services Vantage
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Income Maintenance Specialist (CIMS)

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