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Skills

  • Communications
  • Operational improvement
  • Cross-functional team collaboration
  • Team building
  • Fraud detection improvement
  • Practiced at FHA loan process
  • Team management
  • Automated payment processing
  • Financial transactions expertise
  • Relationship development

Work Experiences

  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Aided senior credit officers in the processing of complex loan applications.
  • Collaborated with sales.
  • Achieved a 35% reduction in suspicious transaction alerts.
  • Answered 7 calls per one year to help customers with their questions and concerns.
  • Conducted vault capacity benchmarking.
  • Achieved a 46% pass rate in compliance inspections.
  • Achieved CPA in Payment Vault Security.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Collaborated with external auditors.

Summaries

  • Adaptable Payment Vault Officer.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Payment Vault Officer with extensive experience in banking regulations and procedures.
  • Achieved improvements over two years.
  • Certified in Payment Vault Security, driving a 82% improvement in operational compliance across all major accounts through proactive risk mitigation strategies.
  • Cut monthly transaction errors by 15%.
  • Award-winning Payment Vault Officer.
  • Achieved 68% vault system uptime.
  • Achieved Excellence Award for excellence in vault payment management and fraud prevention, significantly reducing errors and security breaches.
  • Achieved a 67% reduction in transaction discrepancies.

Accomplishments

  • Created and standardized payment vault compliance protocols increasing adherence to industry regulations by 47%.
  • Identified and addressed 13 critical risk factors in vault operations, preventing losses amounting to $17.
  • Resolved discrepancies in reconciliation reports for 13 different departments, ensuring timely and accurate payment records.
  • Resolved complex vault transaction disputes for 13 high-value clients in under 9 hours on average, leading to a 52% improvement in customer satisfaction.
  • Implemented Asana to automate vault inventory oversight, reducing redundancy and boosting data entry accuracy by 59%.
  • Coordinated with external auditors to resolve 18 inconsistencies in vault records in less than 3 weeks, eliminating potential regulatory fines.
  • Spearheaded a digital transition from manual vault transaction audits to an automated system, reducing manual errors by 17% and improving audit efficiency.
  • Designed and launched new vault payment auditing software, reducing operational costs by 80% and minimizing compliance issues.
  • Refined vault audit procedures using real-time data through Power BI, enhancing compliance ratings by 79%.
  • Led the processing of over $12 in monthly vault payments, while optimizing internal procedures to decrease transaction processing time by 84%.

Affiliations

  • Payments Innovation Alliance
  • Certified Treasury Professional (CTP) from AFP
  • Society of Women Engineers
  • Federal Financial Institutions Examination Council (FFIEC) membership
  • National Vault and Cash Operations Association (NVCOA)
  • Association for Supply Chain Management (APICS)
  • Association of Financial Operations (AFO)
  • Security Industry Association (SIA)
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • Certified Risk Manager (CRM) designation

Certifications

  • Accredited ACH Professional (AAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Global Payment Innovation Specialist Certification (GPIS)
  • Certified Government Financial Manager (CGFM)
  • Chartered Payment Risk Manager (CPRM)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Fraud Prevention Professionals Certificate (FPP)
  • CompTIA Security+
  • Certified Encryption Specialist (EC-Council)

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