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Skills

  • Category component repair
  • Strong verbal communication
  • Clerical support
  • Food preparation
  • Operational improvement
  • Pricing tool development
  • Workflow Optimization
  • Dinner service planning
  • Relationship development
  • Project management

Work Experiences

  • Taught customer employees and managers how to operate and maintain machines.
  • Advised
  • Recommendation
  • Educated customers about promotions to increase sales.
  • Guided
  • Raised the stakes.
  • Responded quickly to customer concerns and resolved process issues using performance reporting and project management.
  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Won

Summaries

  • Professional with over 12 years of experience in project management and process improvement initiatives across the enterprise.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Customer service specialist with 5 years of initiative experience who is dedicated and detail-oriented.
  • Adaptable, tenacious, and capable project manager with over 4 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Innovative
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Achieved cost savings of 18 through optimization of the technician dispatch process via geo-routing and automation tools.
  • Spearheaded initiative to overhaul warranty claim policies, improving processing times by 16% and enhancing compliance with regulatory standards.
  • Reduced mean time to repair (MTTR) by 20% through the deployment of enhanced diagnostic software and effective troubleshooting methods.
  • Introduced a customer feedback loop into the service design process, allowing for continuous improvement and driving service updates with a 33% higher relevance to customers.
  • Directed continuous improvement initiatives, resulting in a 54% increase in service throughput without adding additional headcount.
  • Developed a knowledge-sharing platform for the customer service department, leading to a 43% improvement in case resolution times and a better onboarding experience for new engineers.
  • Collaborated with R&D and engineering departments to optimize Adobe Creative Suite diagnostics, decreasing average repair time by 54% and improving first-call resolution by 42%.
  • Successfully deployed Microsoft Excel for real-time monitoring and diagnosing hardware issues, reducing operational disruptions by 28% for Cedar Works.
  • Increased sales 6% over 18 months.
  • Resolved 14 technical issues monthly, increasing customer satisfaction by 46% through quick diagnostic techniques and efficient problem resolution.

Affiliations

  • American Medical Informatics Association
  • International Customer Management Institute (ICMI)
  • Help Desk Institute (HDI)
  • Customer Success Association (CSA)
  • Technology Services Industry Association (TSIA)
  • Society of Human Resource Management
  • Global Customer Service Consortium (GCSC)
  • Net Promoter Score (NPS) Certification – system
  • Field Service Management Forum
  • National Association of Sales Engineers (NASE)

Certifications

  • Professional Scrum Master™ I (PSM I) by Scrum.org
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • VMware Certified Professional - Digital Workspace (VCP-DW)
  • Certified Technology Manager (CTM), by Association of Technology, Management, and Applied Engineering (ATMAE)
  • Certified Customer Service Professional (CCSP), recognized by National Customer Service Association (NCSA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Success Manager (CCSM) by Customer Success Association (CSA)
  • AppleCare Mac Technician (ACMT) Certification

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