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Skills

  • Public speaking
  • Safety Monitoring
  • Supervision
  • Strong verbal communication
  • Conflict resolution
  • MS Office
  • Emotional support
  • Operational improvement
  • Project organization
  • Product testing

Work Experiences

  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Aided in achieving daily showroom traffic targets.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved consistently high customer service results.
  • Entered data into the SAP system, including payments, account information, and call logs.
  • Assisted in maintaining an orderly vehicle lot.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Aids injured, ill, and disabled passengers effectively.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Recognized on a regular basis for outstanding performance and contributions to the Automotive and Motor Vehicles industry's success.
  • Awarded Top Performer at Atlanta.
  • Achieved operational efficiency improvements for vehicle transport processes.
  • Adhered to dealership safety standards.
  • Adhered to strict safety and timing requirements.
  • Car Porter is a multi-talented Car Porter who is consistently rewarded for planning and operational improvements.
  • Knowledgable in a variety of design and testing methodologies.
  • Certified in Scrum Master with a deep understanding of vehicle features, excelling in providing exceptional efficiency for dealership operations while maintaining a proven track record of enhanced customer interactions.

Accomplishments

  • Collaborated with team of 5 in the development of metric.
  • Collaborated with sales teams to quickly pull customer vehicles for test drives, contributing to a 82% increase in customer satisfaction scores over one year.
  • Successfully managed the timely placement of over 9 vehicles per day to meet dealership staging goals, improving operational smoothness during peak times.
  • Developed efficient lot layout strategies with service and sales teams, reducing vehicle retrieval times by 38% for service appointments and test drives.
  • Stepped in during peak periods to assist detailing teams, completing comprehensive cleanings on additional 3 vehicles and ensuring customer-ready conditions.
  • Built strong relationships with lot attendant teams, ensuring vehicles were always accessible and organized for a smoother customer sales experience on peak days.
  • Enhanced dealership efficiency by collaborating closely with service advisors and sales associates to ensure prioritized vehicle movement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained consistent communication with dealership management to meet daily vehicle lot demands, often coordinating the transfer of up to 17 vehicles between departments.
  • Accomplished dealership-wide adherence to transport safety protocols, dramatically reducing vehicle-related incidents by 18% over 18 months of employment.

Affiliations

  • Alliance for Vehicle Efficiency Member
  • Society of Women Engineers
  • Automotive Aftermarket Association (AAA)
  • Automotive Training Institute (ATI) Member
  • National Independent Automobile Dealers Association (NIADA)
  • Project Management Institute
  • Automotive Service Excellence (ASE) Certification Program
  • Vehicle and Equipment Maintenance Council (VEMC)
  • Automotive Service Excellence (ASE) Student Certification
  • Association for Computing Machinery

Certifications

  • Certified Protection Officer (CPO)
  • Certified Public Accountant (CPA)
  • Certified Professional in Customer Interaction and Services, Cedar Works
  • Driver's License Class B with Passenger Endorsement, Chicago
  • CompTIA Security+
  • Customer Service Excellence Certification Northwind
  • Certified Lot Attendant Professional, Lakeside Partners
  • Automotive Detailer Certification, International Detailing Association (IDA)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)

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