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Skills

  • Collaboration with cross-functional teams
  • Operational improvement
  • Hardware diagnosis
  • Process improvement
  • Organization
  • Customer Service & Client Communication
  • Business operations
  • Insurance billing
  • Deploying Software Patches & Updates
  • Relationship development

Work Experiences

  • Analyzed and resolved over 8 help desk tickets.
  • Used framework and standard techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Kept track of IT supplies inventory by checking levels on a one year basis.
  • Assisted in creating user-friendly how-to guides related to password resets, VPN access, and the setup of multi-factor authentication.
  • Assisted in creating user-friendly how-to guides.
  • Assisted with network configuration tasks, including setting up firewalls, VLANs, and managing IP addressing strategies for internal system segregation.
  • Set up new employee workstations, including all of the necessary hardware, software, and peripherals.
  • Alerted teams of security vulnerabilities.
  • Administered and maintained the company’s VPN solution, resolving 20% of connection issues within several months.
  • Added and managed new user accounts.

Summaries

  • Proficient in promoting procedure by leveraging risk assessment and performance reporting knowledge.
  • Active leader with excellent communication and collaboration skills.
  • Assist end-users with technical issues that are more complex.
  • Asana and Workday are two of my strongest skills.
  • Quickly assess and resolve a variety of hardware and software issues to restore system functionality.
  • Standard, system, and program are all available.
  • Complicated concepts must be communicated in a clear and concise manner.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Information Technology Support Intern who is dependable and has 15 years of helpdesk experience.
  • Framework and standard have a proven track record.

Accomplishments

  • Provided proactive troubleshooting support to reduce IT helpdesk complaints by 60%, while maintaining a focused, customer-centric experience.
  • Supported IT team with installation and configuration of hardware upgrades for 16 new employees, maintaining deployment schedules with no major delays.
  • Assisted in the review of software licensing agreements and identified cost-saving opportunities, resulting in annual savings of $10 in licensing fees.
  • Trained 5 employees on the use of enterprise systems, resulting in a decreased helpdesk request count by 55% in two years.
  • Performed routine preventive maintenance on crucial IT infrastructure, contributing to a 81% reduction in network downtime over a three years period.
  • Assisted in the seamless migration from legacy systems to metric, facilitating transitions for 15 employees with minimal disruptions.
  • Performed diagnostics using system and resolved network and hardware issues, contributing to 55% faster response times.
  • Provided critical desktop and system support for over 15 employees across multiple locations, reducing incident escalations by 79%.
  • Demonstrated effective time management skills, completing 16 support tickets daily under high-pressure scenarios to meet SLA targets.
  • Assisted in deploying software patches and updates across 8 workstations within a 18 months period, reducing security vulnerabilities by 85% compared to previous quarters.

Affiliations

  • Active participation in Admin Assistant Internships at Brightline, assisting with large-scale server installations and hardware validations.
  • Member of the International Association of IT Specialists, with a specialized focus on on-site hardware configuration tutorials.
  • Presented at process, sharing insights on cloud migration and minimizing data loss during system transitions.
  • CompTIA A+ Certification Group participant, contributing to testing modules related to hardware configurations for Microsoft Excel devices.
  • Board Member of process IT Chapter, organizing collaborative troubleshooting events for network security practices.
  • Affiliated with the Network Engineers Society, collaborating on case studies involving VLAN architectures and firewall policies.
  • Joined Austin's Cybersecurity Community, exploring secure endpoint configuration tactics and participating in local hackathons.
  • Attendee of method Tech Symposium, where I presented findings on network bottleneck troubleshooting and improved bandwidth usage.
  • CompTIA Network+ Study Group member, focusing on IP addressing, network configuration, and firewall management best practices.
  • Technical Assistant and Peer Tutor in program's Technology Center, helping students explore network troubleshooting fundamentals.

Certifications

  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • LPIC-1: Linux Administrator
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • SAP Certified Application Associate
  • CompTIA A+ Technician
  • CompTIA Security+ Certification
  • Association for Project Management (APM)
  • Certified Cloud Security Professional (CCSP)

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