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Skills

  • Bulk mail coordination
  • MS Office
  • Inventory audits
  • Collaboration with cross-functional teams
  • Production goal setting
  • Project organization
  • Expenses tracking
  • Conflict resolution
  • Post office operations
  • Customer complaint resolution

Work Experiences

  • Ensured that all vehicles and equipment were in good working order.
  • Collaborated with metric to coordinate mail routes during roadworks, ensuring continued service with zero interruptions.
  • Achieved reduction over two years.
  • Accurately processed international mail.
  • Adapted procedures to maintain operational consistency amid technical disruptions, keeping processing flow steady and customers updated in real time.
  • Achieved a 51% increase in sales.
  • Assessed workflow efficiency.
  • Assisted walk-in customers with service and sales.
  • Accurately processed international mail with customs forms, reducing delays by 85%.
  • Achieved a 40% increase in sales of supplementary services like insurance and tracking by recommending them to eligible customers.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Consistently improved efficiency by 30%.
  • Achieved 62% accuracy rate in processing items.
  • Boosted daily throughput by 28%.
  • Award-winning Postal Support Clerk.
  • Award-winning Postal Support Clerk known for punctuality, earning the President's Club for timely service and contribution to customer satisfaction over 6 months.
  • Achieved a 41% reduction in overtime.
  • Recognized on a regular basis for outstanding performance and contributions to the Government industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 69% improvement in bulk mailing timelines.

Accomplishments

  • Trained new hires on postal procedures and equipment, reducing sorting errors and improving operational proficiency by 41%.
  • Streamlined inbound and outbound registered mail procedures with zero discrepancies across one year.
  • Improved package sorting performance by training 9 team members on postal software and best practices.
  • Updated outdated processes resulting in reduced equipment downtime by 77%.
  • Reduced complications with outgoing packages by guiding customers through the customs form completion process, improving processing times by 19%.
  • Reduced customer escalations by 82% through the early detection of package tracking discrepancies.
  • Adapted workflow procedures to handle an increase of 14% in mail volume due to seasonal surges without delay.
  • Maintained consistent mail flows during staffing shortages by reallocating tasks efficiently, ensuring 47% of deliveries remained on schedule.
  • Collaborated with team of 16 in the development of framework.
  • Successfully processed international packages adhering to customs regulations, cutting processing delays by 70%.

Affiliations

  • National Postal Mail Handlers Union (NPMHU)
  • Certified Professional Logistician (CPL) at Summit Group
  • Customer Service Excellence Certification by system
  • International Association of Administrative Professionals
  • Jaycees
  • American Institute of Certified Public Accountants (useful for financial audits and accountability in postal management)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Mail Systems Management Association (MSMA)
  • Association for Postal Commerce (PostCom)

Certifications

  • Advanced Troubleshooting for Postal Machinery Certification
  • CompTIA Security+
  • Advanced Data Entry & Administration Certification
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Package Forwarding Specialist (CPFS)
  • Certified Mail Manager (CMM), completed through category
  • Peak Season Staffing and Management Certification
  • Certificate in Effective Parcel Sorting Technology (EPST), valid through 2024
  • Apple Certified Associate (ACA)

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