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Skills

  • Account management
  • Business development and planning
  • Crisis management and problem-solving
  • Solution selling
  • Coaching and mentoring
  • Consumer behavior analysis
  • Customer experience improvement
  • Review of contracts
  • Digital marketing strategy implementation
  • Retail business management

Work Experiences

  • Averaged 10 sales calls closed each quarter.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Implemented new inventory management procedures that reduced product theft by 15% in 6 months.
  • Had weekly meetings with Retail Business Owners to figure out how to get around sales roadblocks.
  • Established long-term business growth by building relationships with customers and the community.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • Achieved a 79% revenue increase.
  • Achieved 58% increase in Microsoft Excel sales.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved 26% increase in sales and profits.
  • Achieved profitability goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Successful Retail Business Owner with a passion for leading sales teams to new heights in revenue.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Sales Manager with over 18 years of experience building relationships and partnerships, servicing accounts, and increasing profits.

Accomplishments

  • Reengineered operational processes to streamline product delivery timelines, reducing delivery lead time by 18 days.
  • Developed and optimized social media marketing strategies, resulting in an engagement increase of 63% and boosted conversions.
  • Facilitated employee performance reviews and implemented continuous feedback mechanisms that raised overall team productivity by 72% year-over-year.
  • Developed risk management strategies that mitigated procedure, preventing losses valued at $17.
  • Led the rollout of a sustainable packaging initiative, reducing environmental waste by 36% and achieving a Lean for eco-friendly operations.
  • Implemented cross-functional training programs for 11 staff, resulting in a 40% rise in shared functions efficiency.
  • Led store refurbishment project, optimizing floor layout and increasing customer traffic by 63% within method.
  • Restructured supply chain processes, resulting in a 78% reduction in inventory carrying costs and improved stock turnover.
  • Effected a multi-channel sales strategy, integrating Power BI and leading to 59% sales growth both in-store and online.
  • Established high-level business relationships, securing long-term contracts with 11 key suppliers, enhancing product line diversity.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Chamber of Commerce Member in Portland
  • Certified Retail Operations Manager (CROM) 2018 by method
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Retail Digital Transformation Group
  • American Marketing Association
  • Retail Leaders Expo Attendee 2021
  • Society of Human Resource Management
  • Shopify Partner Program

Certifications

  • CompTIA Network+
  • Google Analytics for Retail Certification – 2018
  • Project Management Professional (PMP)
  • Certified Small Business Retail Entrepreneur (CBRE) - Boston
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Sales Pipeline Management Certificate - Tableau for Retail
  • Retail Management Certificate Program - Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Data Analyst - SAP

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