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Skills

  • Grant compliance
  • Client advocacy
  • Crisis intervention
  • Conflict mediation
  • Team building
  • MS Office
  • Staff scheduling
  • Leadership
  • Documentation proficiency
  • Budgets

Work Experiences

  • Developed a resource guide for residents, providing them with critical access to workflow optimization and reducing consultation times by 82%.
  • Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns.
  • Benefited all team members.
  • Assisted in the development of shelter programming.
  • Devised and implemented fundraising strategies that resulted in a total of $8 raised in two years.
  • Collaborated with local health services.
  • Completed within three years.
  • Benefited 64% of residents.
  • Created partnerships with Atlanta employers.
  • Improved employee performance by reintroducing disciplinary procedures that were proportional to the severity of the infraction, resulting in a significant reduction in turnover.

Summaries

  • Hardworking and committed to achieving the best possible results.
  • Professional who is proactive and resourceful in making appropriate decisions for high-quality, cost-effective care.
  • Collaborative Shelter Staff Member successfully working with local health and mental health services to provide on-site screenings and assessments to shelter residents in need.
  • Flexible and adaptable to changing patient needs and conditions.
  • Operates in high-stress situations while recommending the best resources and courses of action to meet the needs of patients and restore their quality of life.
  • Collaborative team player.
  • Collaborated with health professionals.
  • Achieved high standards of administrative efficiency.
  • Committed to individualized case management.
  • Balanced financial sustainability with high-quality services.

Accomplishments

  • Designed and enforced a Code of Conduct, resulting in 33% increase in resident compliance with shelter policies.
  • Established partnerships with regional housing agencies to expedite transitional housing placement, resulting in 5 residents moved to stable housing in several months.
  • Developed and implemented a shelter security checklist that resulted in a 50% drop in unauthorized entry attempts.
  • Collaborated with team of 13 in the development of process.
  • Developed emergency evacuation and preparedness training for residents, improving procedural compliance to 85% during drills.
  • Resolved product issue through consumer testing.
  • Achieved a 21% reduction in property damage incidents within the shelter after revising residential agreements.
  • Managed onboarding and orientation for new employees, shortening the average training period by 15 days.
  • Oversaw daily shelter operations for 13 residents while maintaining compliance with local health and safety standards.
  • Effectively reduced resident disciplinary issues by 25% through consistent enforcement of shelter policies and comprehensive team training.

Affiliations

  • Association for Computing Machinery
  • National Alliance on Mental Illness (NAMI), attended ‘Crisis Intervention’ workshops
  • Grant Writer’s Network for Nonprofits, with a focus on Housing Programs
  • Freemason
  • Association of Nonprofit Professionals, active member since 2022
  • Toastmasters
  • Lions Club
  • American Marketing Association
  • Interfaith Homeless Outreach, active participant and fundraiser
  • National Association of Social Workers (NASW) – Member since 2017

Certifications

  • Certified Nonprofit Professional (CNP)
  • Certified Shelter Caseworker in Mental Health Services by Northwind
  • Google Certified Professional Cloud Architect
  • CPR and First Aid Certification by Summit Group
  • Compassion Fatigue Professional Certification
  • Certified Public Accountant (CPA)
  • Nonviolent Crisis Intervention Certification by HubSpot
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Peer Support Specialist Certification

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