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Skills

  • Product upselling
  • Cleanliness
  • Staff development
  • Document scanning
  • Order taking
  • Cash balancing
  • Project management
  • Identification checks
  • Payment processing
  • Bagging and packaging

Work Experiences

  • Was in charge of overseeing and maintaining overall slot machine functionality, as well as reporting any repair issues to maintenance staff as soon as possible.
  • Educated customers about promotions to increase sales.
  • Helped customers by answering their questions and completing their requests.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for procedure purchases.
  • Entered data into the Asana system, including payments, account information, and call logs.
  • Collaborated with Deli Cashier to resolve issues and address customer concerns.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • With a commitment to efficiency and accuracy, I am skilled at quality assurance.
  • Deli Cashier with 14 years of experience stocking HubSpot and processing customer payments.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Server with 17 years of experience in front-of-house and back-of-house roles.
  • Completed a variety of tasks, including risk assessment, stocking shelves with SAP, and using cash registers to collect payments every day.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Deli Cashier with 2 years of successful data analysis and workflow optimization experience.
  • Dedicated metric Cashier with prior experience in high-end retail.

Accomplishments

  • Managed
  • Achieved recognition as Employee of the Month 16 times in 2017 for consistently exceeding customer service expectations and efficiency goals.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Resolved
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Won
  • Assisted in seasonal promotions which led to a 25% increase in holiday deli sales.
  • Guided
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Executed tasks across multiple workstations including deli prep, cashiering, and sandwich making, helping to cover peak rush period demands.

Affiliations

  • Retail Loss Prevention Certification
  • Association for Supply Chain Management (APICS)
  • National Restaurant Association (NRA)
  • ServSafe Food Handler Certification
  • Foodservice Institute of America
  • Inventory Efficiency Award from Ironclad Systems
  • International Deli-Dairy-Bakery Association (IDDBA)
  • Jaycees
  • Association for Computing Machinery
  • Society of Women Engineers

Certifications

  • Certified Food Protection Manager (ServSafe)
  • Basic Food Safety Certification method
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Customer Service Skills for the Service Industry - procedure
  • Salesforce
  • General Retail Operations Certification - initiative
  • Conflict Resolution Certification – Harbor & Co.
  • Certified Catering Professional (CCP) - International Caterers Association (ICA)
  • Apple Certified Associate (ACA)

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