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Skills

  • Process improvement
  • Cash register familiarity
  • Business Development
  • Inventory coordination
  • Communications
  • Goal-oriented
  • Personable
  • Employee relations
  • Merchandising
  • Retail sales

Work Experiences

  • Customers were notified of upcoming sales events and promotions.
  • Replaced out-of-stock items with new SAPs to satisfy dissatisfied customers.
  • Completed all cleaning, stocking, and organizing tasks in the assigned sales area.
  • Was in charge of writing sales slips and contracts.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Answered product questions using up-to-date sales and store promotions information.
  • Transported ServiceNow to several months customer locations.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Professional in retail sales with experience in product placement and merchandising.
  • Capable of achieving sales goals as part of a team.
  • Capable of managing, coordinating, and controlling warehouse operations, such as shipping and receiving.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Sales, recruiting, and people management are among his specialties.
  • Ready to put 4 years of experience, strong communication, quality assurance, and vendor management abilities to work in a dynamic new role at Harbor & Co..
  • Parts Advisor must have experience leading and developing successful sales teams in the framework industry.
  • Strong mathematical aptitude and a flexible schedule
  • Dedicated Front End Supervisor with a track record of providing exceptional service and support to customers.
  • Dedicated to learning, growing, and succeeding in Retail.

Accomplishments

  • Worked with external vendors to negotiate better pricing and faster lead times, resulting in 17 in annual company savings.
  • Streamlined parts returns and warranty claims process, leading to a 31% reduction in lost revenue due to errors.
  • Worked closely with the procurement team, improving the supply chain efficiency and achieving a 75% cost reduction in vendor sourcing.
  • Collaborated with team of 8 in the development of program.
  • Developed successful inbound and outbound parts distribution protocols that decreased shipping delays by 36%.
  • Implemented a backorder tracking system, resulting in a 66% reduction in part errors and miscommunications.
  • Collaboratively worked with service technicians and other departments to ensure part availability, reducing downtime by 70%.
  • Consistently maintained an inventory accuracy rating of 46% or higher over 6 months.
  • Optimized inventory forecasting and demand planning, resulting in a reduction of excess stock by 17%.
  • Increased sales 8% over 6 months.

Affiliations

  • Truck and Automotive Service Association (TASA)
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Asean Automotive Federation (AAF)
  • Certified Professional in Supply Management (CPSM) through the Institute for Supply Management (ISM)
  • Toastmasters
  • Jaycees
  • Society of Women Engineers
  • American Medical Informatics Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Automotive Parts & Material Handling Certification - process
  • Certified Sales Consultant - process
  • Automotive Logistics Management Certification - metric
  • Basic Automotive Technology Certificate - initiative
  • Vehicle Diagnostic & Troubleshooting Certification - process
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Inventory Management Professional Certification - framework
  • Automotive Service Excellence (ASE) Certification – Parts Specialist

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