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Skills

  • Strategic management
  • Community outreach
  • Partnership management
  • MS Office
  • Standard equipment
  • Customer relationship management (CRM) tools
  • Cross-selling and up-selling techniques
  • Customer service
  • Time management
  • Adobe PageMaker

Work Experiences

  • Attending trade shows allowed me to develop professional relationships with distributors, customers, and media personnel.
  • Wrote and edited articles, web content, advertising copy, periodicals, and publications for internal and external audiences.
  • Achieved a 52% improvement in client retention year over year.
  • Achieved 42% client satisfaction scores.
  • Directed 6 quarterly informational programs aimed at improving public and stockholder perceptions of the company's achievements.
  • Was in charge of developing and implementing strategic business plan objectives.
  • Accounted for a 27% rise in cooperative marketing efforts.
  • Was in charge of purchasing media from all outlets.
  • Achieved a 19% increase in client acquisitions.
  • Worked with advertising agencies to plan promotional campaigns across a variety of platforms.

Summaries

  • With 10 years of experience developing, implementing, and managing public relations strategies and activities, I am a knowledgeable marketing professional.
  • Accelerated team success.
  • Company Representative skilled at collaborating with cross-functional teams and regional managers, resulting in territory sales growth of 15% in 2017.
  • Achieved a 47% increase in team productivity.
  • Adept at negotiating complex contracts.
  • Adept at fostering cross-functional collaborations.
  • Accomplished sales professional with a talent for assessing client needs, translating them into effective sales solutions, and driving 78% increases in contract renewals.
  • Achieved a 68% increase in new product sales.
  • Company Representative is a multi-talented Company Representative who is consistently rewarded for planning and operational improvements.
  • Achieved monthly increases of 17%.

Accomplishments

  • Successfully facilitated product demonstrations for executive clients, contributing to 84% growth in adoption rates.
  • Identified new business opportunities in Atlanta, resulting in 15 new client acquisitions and driving 41% revenue growth.
  • Strengthened client relationships, leading to a 19% increase in repeat business and upsell opportunities.
  • Designed and implemented 2 marketing strategies, resulting in a 80% increase in brand awareness across the Austin market.
  • Implemented new customer loyalty programs, increasing renewal rates by 61% year over year.
  • Managed an annual sales pipeline worth $4, achieving a 73% win rate.
  • Partnered with internal teams to introduce Adobe Creative Suite, capturing 71% of the market share in Seattle.
  • Managed client escalations, resolving 9 high-priority issues and maintaining a satisfaction rate above 29%.
  • Executed targeted marketing campaigns that led to a 70% return on the annual marketing budget.
  • Contributed to a 40% increase in customer retention through continuous engagement and support.

Affiliations

  • Salesforce Certified Administrator – 2020
  • Institute of Sales & Marketing Management (ISMM)
  • Keynote Speaker at system, 2023 on ‘Improving Client Retention Through CRM Tools’
  • Rotary International
  • Lions Club
  • Global Business Travel Association (GBTA)
  • International Customer Service Institute (ICSI)
  • American Society of Safety Professionals
  • International Institute of Business Analysis (IIBA)
  • National Association of Sales Professionals (NASP)

Certifications

  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sales Leadership Professional (CSLP) - Vantage
  • Negotiation and Conflict Management Certification by Harvard Summit Group
  • Certified Public Relations Specialist (CPRS) - Beacon Labs
  • Certified Public Accountant (CPA)
  • Certified Inside Sales Professional (CISP) by AA-ISP
  • Cisco Certified Network Associate (CCNA)
  • Certification in Key Account Management Ironclad Systems
  • Certified Professional in Customer Success (CPCS) - Vantage

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