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Skills

  • Client-focused
  • Excellent communication
  • Medication management
  • Contract auditing
  • Communications
  • MS Office
  • CRM Systems
  • Relationship development
  • Crisis management
  • Financial records and processing

Work Experiences

  • Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information.
  • Got better.
  • Solved
  • Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
  • Remained alert to client problems or health issues and responded competently.
  • Ensured
  • Used physical therapy to help patients improve their muscle tone, range of motion, and recovery from injuries.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • On-site training was provided by me.

Summaries

  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Articulate
  • Dependable
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Focused on customer service
  • Professional with over 11 years of experience in project management and process improvement initiatives across the enterprise.
  • Procedure and program are examples of abilities.
  • Determined sales and marketing professional with 5 years of experience in framework industry.

Accomplishments

  • Developed an online resource directory, allowing clients quicker access to services and reducing administrative burdens by 83%.
  • Introduced client feedback surveys, which led to a 48% improvement in service delivery satisfaction.
  • Provided expert testimony in 8 court cases, successfully advocating for client rights under disability and housing laws.
  • Collaborated with team of 4 in the development of program.
  • Developed individualized case plans after thorough client assessments, resulting in a 69% improvement in client stability outcomes.
  • Achieved a 30% increase in housing placements by advocating with landlords and educating them on housing support initiatives.
  • Documented and resolved method which led to system.
  • Successfully advocated in landlord-tenant mediation, preventing eviction for 8 low-income housing clients.
  • Developed a client intake and assessment process that decreased onboarding time by 82% for new caseworkers.
  • Applied crisis intervention techniques to de-escalate high-risk situations, reducing emergency room visits by 64% among clients.

Affiliations

  • Crisis Intervention Team (CIT) Association Raleigh
  • International Association for Social Work with Groups (IASWG)
  • National Association of County Behavioral Health and Developmental Disability Directors (NACBHDD)
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Partner Programs
  • Quality Assurance Association of Community Health Workers (QAACHW)
  • American Medical Informatics Association
  • Behavioral Health & Wellness Association (BHWA)
  • Association for Community Organization and Social Action (ACOSA)
  • Certified Care Manager (CCM) Credentialed Member 2015
  • American Marketing Association

Certifications

  • Certificate in Crisis Intervention Techniques by framework
  • Certified Clinical Trauma Professional (CCTP-I) by the International Association of Trauma Professionals
  • First Aid/CPR Certified
  • CompTIA Security+
  • HIPAA Compliance Certification for Case Managers by metric
  • Google Certified Professional Cloud Architect
  • Human Services Board Eligible (HS-BCP) – Board Certified Professional
  • Certified Family Support Specialist (CFSS) through the National Association of Social Workers
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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