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Skills

  • Weekly Payroll
  • Excel in standard
  • CRM Systems
  • Wound care maintenance
  • Operations management
  • Chauffeuring
  • Budgets
  • Credit and collections
  • Excellent communication
  • Problem resolution

Work Experiences

  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Met with Adult Case Manager to discuss the patient's condition and medical treatment, assisting in the optimization of treatments and improving outcomes.
  • Responded quickly to customer concerns and resolved method issues using stakeholder engagement and risk assessment.
  • Used physical therapy to help patients improve their muscle tone, range of motion, and recovery from injuries.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Measured yardage and looked for stray golf balls.
  • Used QuickBooks to accurately enter data into a batch ticketing system.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Prepared meals and assisted patients with eating tasks to promote healthy nutrition.

Summaries

  • Providing bedside and personal care, including ambulation and personal hygiene assistance, is second nature to her.
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Service-driven
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • 5 years of relevant experience as a detail-oriented Personal Assistant.
  • Assist families and the healthcare team with concerns about health, nutrition, cleanliness, and household activities.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Appointment, medication, and household management training.
  • Adult Case Manager with 8 years of successful process improvement and cross-functional collaboration experience.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.

Accomplishments

  • Developed a client intake and assessment process that decreased onboarding time by 82% for new caseworkers.
  • Completed 7 home visits per week to assess client living situations, ensuring alignment with housing program safety measures.
  • Introduced client feedback surveys, which led to a 48% improvement in service delivery satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a caseload of up to 9 clients simultaneously while maintaining detailed, confidential case notes within HubSpot.
  • Mediated disputes between clients and service providers, retaining 76% of clients who were at risk of leaving the program.
  • Documented and resolved method which led to system.
  • Trained 8 junior case managers in appropriate crisis intervention strategies, contributing to a more responsive case management team.
  • Worked with local universities to place interns in case management roles, enriching agency capacity while fostering workforce development.
  • Collaborated with team of 4 in the development of program.

Affiliations

  • International Association for Social Work with Groups (IASWG)
  • Academy of Certified Social Workers (ACSW) Member
  • International Federation of Social Workers (IFSW)
  • American Marketing Association
  • Behavioral Health & Wellness Association (BHWA)
  • National Alliance on Mental Illness (NAMI)
  • Rotary International
  • National Organization for Human Services (NOHS)
  • Healthcare Financial Management Association (HFMA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certification in Housing Assistance and Homeless Resources by category
  • Certified Clinical Trauma Professional (CCTP-I) by the International Association of Trauma Professionals
  • SHRM Certified Professional (SHRM-CP)
  • Care Coordination and Delivery of Services Certification from the National Association of Case Management
  • National Certified Counselor (NCC) by the National Board for Certified Counselors (NBCC)
  • Certification in Vocational and Employment Planning for Clients by initiative
  • Salesforce
  • Peer Support Specialist Certification by Colorado Department of Mental Health
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Trauma-Informed Care Certification by method

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