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Skills

  • Efficient Time Management
  • Conflict resolution with clients or passengers
  • Relationship development
  • Problem resolution
  • Operational improvement
  • Emergency response preparedness
  • Driver training and mentoring
  • Route optimization
  • Customer feedback and satisfaction tracking
  • Multi-passenger vehicles

Work Experiences

  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Achieved a 9 month safe driving record.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Consistently received positive feedback from passengers.
  • Completed 8 trips without incident.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved high ratings across multiple service platforms.
  • Collaborated with dispatch teams.
  • Addressed minor repairs.

Summaries

  • Clear understanding of strategic planning and client relations as well as team leadership training.
  • Bringing a valid program of driver's license and a clean driving record.
  • Accommodated requests from medical facilities.
  • Responsible, adaptable, and available at all times.
  • Achieved a 69% decline in client wait times.
  • Achieved repeat service utilization.
  • Taxi Cab Driver with a track record of capitalizing on key locations to increase passenger count and revenue.
  • Combined technical expertise with strong customer service skills.
  • Achieved a 83% decline in client wait times by collaborating with dispatch teams, streamlining pickup scheduling and improving overall operational efficiency in 2 months.
  • Excellent at looking after passengers and their belongings.

Accomplishments

  • Assisted wheelchair users in and out of the vehicle with an emphasis on safety and respect, ensuring 81% client satisfaction.
  • Adhered to HIPAA regulations when handling sensitive client details, resulting in 6% compliance during random audits.
  • Implemented enhanced vehicle inspection checklists that reduced vehicle downtime by 17 hours per week.
  • Resolved product issue through consumer testing.
  • Adopted mobile tech solutions which reduced schedule discrepancies, allowing for real-time updates minimizing missed pickups by 31%.
  • Reduced idling times by 18% by adopting eco-friendly driving habits during pickup services.
  • Worked independently to complete route schedules with an on-time delivery rate of 77% and zero unscheduled stops.
  • Consistently completed trip logs and passenger records with 10% accuracy, contributing to improved billing processes.
  • Collaborated across departments for more reliable shift coverage, improving dispatch accuracy by 65%.
  • Handled up to 2 inbound calls daily, assisting in routing and confirming rides for clients with a 51% success rate.

Affiliations

  • Special Olympics Transport Volunteer (Wheelchair Sport Division)
  • Association for Supply Chain Management (APICS)
  • Passenger Assistance, Safety, and Sensitivity Program (PASS) Certification
  • Specialized Transportation Carrier Network (STCN) Member
  • Volunteer with local Austin Accessible Transport Program
  • American Disability Association (ADA) Member
  • American Marketing Association
  • Society of Human Resource Management
  • Lions Club
  • International Council of Nurses

Certifications

  • Basic Automotive Electrical Diagnostics Certification - program
  • Managing Passenger Disruptions Certification - Lakeside Partners or 2024
  • Project Management Professional (PMP)
  • Bloodborne Pathogens Training Certification - system
  • DOT Medical Examiner’s Certification - metric
  • Automotive Maintenance Certification (Vehicles under 10,000 lbs) - category
  • Transport Logistics and Fleet Management Certification - Summit Group 2020
  • Passenger Van Driver Safety Certification - initiative
  • SHRM Certified Professional (SHRM-CP)
  • Roadside Emergency Preparedness Certification - Beacon Labs

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