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Skills

  • Maintenance
  • Passenger assistance
  • Client confidentiality
  • Process equipment
  • Regulatory compliance
  • Budgets
  • Organization
  • Effective communication with dispatch
  • Road regulations knowledge
  • Dispatch procedures

Work Experiences

  • Assisted in challenging surroundings.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of procedure project by metric team, which resulted in framework.
  • Consistently stayed up-to-date with new safety protocols and accessibility equipment usage to provide the highest quality transportation service.
  • Assisted medical facilities in patient transitions.
  • Consistently received positive feedback from passengers, contributing to a 4.9-star average rating across multiple service platforms.
  • Achieved this in 2016.
  • Adopted new mobile app technology that streamlined client pickups, cutting missed pickups by 7% in 2022.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Excellent at looking after passengers and their belongings.
  • Taxi Cab Driver with a track record of capitalizing on key locations to increase passenger count and revenue.
  • Wheelchair Van Driver is a multi-talented Wheelchair Van Driver who is consistently rewarded for planning and operational improvements.
  • Wheelchair Van Driver with 18 years of successful team leadership and client relations experience.
  • Achieved consistent, long-term results.
  • Addressed special needs of passengers.
  • Clear understanding of strategic planning and client relations as well as team leadership training.
  • Achieved zero safety violations.
  • Responsible, adaptable, and available at all times.
  • Adhered to all legal regulations.

Accomplishments

  • Worked independently to complete route schedules with an on-time delivery rate of 77% and zero unscheduled stops.
  • Successfully managed up to 3 wheelchair transports daily during peak shifts, maintaining a 84% satisfaction rate.
  • Consistently completed trip logs and passenger records with 10% accuracy, contributing to improved billing processes.
  • Maintained a clean and well-organized vehicle, passing state safety inspections on the first attempt 13 years in a row.
  • Documented and resolved initiative which led to method.
  • Fostered trust with elderly patients, improving satisfaction scores by 67% through consistently safe and patient-centered care.
  • Assisted in training new drivers on wheelchair securement techniques per company standards, improving overall safety metrics by 37%.
  • Volunteered for weekend shifts, successfully completing up to 18 transports with zero delays.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revamped client communication flow, reducing missed trip notifications by 46% by leveraging in-app transit alerts.

Affiliations

  • American Disability Association (ADA) Member
  • Community Accessible Transit Foundation Advisory Board
  • Accredited Certification for Commercial Drivers (CDL-A or CDL-B)
  • Jaycees
  • Local Mobility and Accessibility Task Force Member
  • National Association of Emergency Medical Technicians (NAEMT)
  • Freemason
  • Public Health and Passenger Advocacy Society (PHPAS)
  • American Society of Safety Professionals
  • Safe Transit Advocate with Seattle Municipal Transport Advisory Board

Certifications

  • Certified Non-Emergency Medical Transportation Driver - category
  • Certificate of Professional Competence (CPC) for Professional Bus and Coach Drivers - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Transportation of Persons with Disabilities Certification - Northwind 2018
  • Safe Driving Certificate for Large Vehicles - system
  • Google Certified Professional Cloud Architect
  • Passenger Van Driver Safety Certification - initiative
  • Occupational Safety and Health Compliance for Drivers - procedure
  • Accident Prevention Certification - program
  • Advanced Wheelchair Securement Certification - program

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