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Skills

  • Multi-line phone proficiency
  • Client relationship management
  • Sage 50 US
  • Fundraising strategy development
  • Community outreach strategy
  • Filing and data archiving
  • 10 WPM typing speed
  • Project Planning
  • Business Strategy
  • Program development

Work Experiences

  • Oversaw the logistics of volunteer scheduling, supply, and transportation.
  • Based matches on skills and interests.
  • Reviewed volunteer work and attended weekly meetings to represent volunteers.
  • Assessed volunteer interest and program compatibility.
  • Achieved a 70% reduction in administrative errors.
  • Oversaw volunteers and promoted them to permanent positions based on feedback from the staff.
  • Created volunteer policies and procedures, as well as volunteer codes of conduct and standards.
  • Achieved growth within 9 months.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Assumed full responsibility for managing volunteer recruitment.

Summaries

  • Thorough and dependable Office Worker with excellent administrative skills and a strong Customer Service background.
  • Bringing 13 years of experience and a strong desire to help others.
  • Typing speed of 2 words per minute.
  • Excited to bring my 14 years of experience to a role that focuses on growth and transformational leadership.
  • Volunteer placements have been extremely successful based on client needs and personal skills.
  • Planning operations to meet changing seasonal demands and account for natural turnover is something I've done before.
  • Programs, outcomes, and volunteer satisfaction have all improved.
  • Experienced Volunteer Coordinator with success in driving innovation and early adoption of emerging technologies and platforms.
  • Successful in identifying new volunteer opportunities, recruiting volunteers, and developing volunteer programs for the entire organization.
  • Volunteer Coordinator who is dependable and has a strong background in volunteer coordination and program management.

Accomplishments

  • Collaborated with local organizations to ensure that over 10 volunteers were matched with opportunities suited to their skills and interests.
  • Implemented new onboarding process, reducing volunteer orientation time by 76% while increasing retention rates.
  • Designed and implemented a training program for volunteer leaders, increasing skill proficiency by 59% and reducing onboarding time by 18 months.
  • Organized annual volunteer retreats enhancing team bonding and reducing turnover by 65%.
  • Enhanced organization visibility 14% through volunteer-led initiatives.
  • Achieved 21% reduction in volunteer turnover by fostering a positive, engaging work environment.
  • Established a rigorous follow-up process with new recruits, improving volunteer placement success rate by 19%.
  • Created volunteer leadership opportunities for individuals in key roles, resulting in a 34% increase in leadership retention.
  • Designed volunteer surveys to assess satisfaction, resulting in a more responsive, data-driven improvement process that boosted program satisfaction of volunteers by 44%.
  • Trained over 16 volunteers on safety procedures, ensuring full compliance with local regulations during large-scale events.

Affiliations

  • Community Outreach Volunteer Trainers Network
  • Corporate Volunteer Council (CVC)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Association for Leaders in Volunteer Engagement (AL!VE)
  • HandsOn Network
  • Council for Nonprofits Government Relations Network
  • Jaycees
  • International Volunteer Managers Day (IVMD) Committee
  • VolunteerMatch Membership

Certifications

  • Social Media Management for Nonprofits Certificate
  • Human Resources Management Certificate
  • Human Services Management Certificate
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Project Management Professional (PMP)
  • Google Digital Skills for Nonprofits Certification
  • Microsoft Excel for Data Management Certification
  • First Aid/CPR Certified

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