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Skills

  • MS Office
  • Kitchen staff coordination
  • Framework equipment
  • Dining room management
  • Operational improvement
  • Process improvement
  • Food running
  • Concierge services
  • Conflict resolution
  • Project organization

Work Experiences

  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and streamlined.
  • Achieved a 9% increase in returning customers.
  • Achieved consistently high scores on post-stay surveys.
  • Collaborated with hotel management to create customized packages for VIP guests, enhancing their stay and driving up club member bookings by 16%.
  • Coordinated with kitchen and bar staff.
  • Achieved personalized guest feedback recognition.
  • Consistently exceeded customer expectations by addressing all guest inquiries and special requests regarding hotel amenities and local area knowledge.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Achieved a 22% improvement in guest satisfaction.
  • Balanced heightened monitoring with discreet service.

Summaries

  • Accomplished Club Lounge Attendant known for managing daily lounge operations and maximizing service efficiency. Successfully implemented an innovative check-in process, reducing wait times by 59% during peak hours.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Adept at multitasking in fast-paced environments.
  • Knowledgeable about how to handle all types of parties while maintaining customer satisfaction goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted overall guest experience through efficient food and beverage management.
  • Boosted loyalty program enrollments.
  • Offering 15 years of restaurant experience in method settings.
  • Adept at spearheading special events for VIP guests.

Accomplishments

  • Documented and resolved standard which led to initiative.
  • Created a task checklist for daily lounge operations, improving staff productivity and service consistency.
  • Implemented waste reduction strategies for meal prep and service, minimizing food waste by 71% and reducing overall costs.
  • Executed event setups in lounge area for private functions, ensuring alignment with client expectations and timely execution.
  • Collaborated with team of 16 in the development of process.
  • Contributed to the rollout of new health and safety protocols, ensuring full compliance and enhancing the team’s operational safety awareness.
  • Designed and implemented a new express service option for guests, reducing wait time by 2 minutes and increasing guest satisfaction.
  • Created detailed reports regarding guest preferences and feedback, allowing the team to craft personalized services and improving return rates.
  • Organized and maintained lounge cleanliness and restocked amenities, ensuring a welcoming environment for all guests.
  • Reduced downtime between guest seatings by coordinating with cleaning staff, allowing for a smoother and more efficient turnover rate.

Affiliations

  • Rotary International
  • National Concierge Association - Active Member
  • Lions Club
  • National Association of Social Workers
  • International Council of Nurses
  • Society of Human Resource Management
  • Club Management Association of America (CMAA)
  • International Food and Beverage Developer Association (IFBDA)
  • American Medical Informatics Association
  • American Culinary Federation (ACF) Affiliate Membership

Certifications

  • CPR & First Aid Certification by Beacon Labs
  • ServSafe Food Protection Manager Certification
  • Salesforce
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute
  • Supervision in the Hospitality Industry Certification by method
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Guest Safety and Security Awareness Program

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