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Skills

  • Weekly Payroll
  • Contract negotiation/review/drafting
  • Standard equipment
  • Work orders
  • Bilingual in Mandarin
  • Facilities maintenance
  • Positive learning process
  • Internal auditing
  • Chemical cleaners
  • Kennel cleaning and sanitizing methods

Work Experiences

  • Boosted service uptake among high-end clients by 78%.
  • Used all manufacturer safeguards when operating system equipment, which reduced metric injuries by 18%.
  • Achieved this within 2017.
  • Oversaw inventory supplies, including process and category products, and submitted lists to Domestic Cleaner for items that needed to be reordered right away.
  • Completed deep cleaning tasks such as buffing and polishing floors each the past year.
  • Adhered to strict safety measures.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Finished floor maintenance in 6 months, which included stripping, sealing, and finishing category materials.
  • Applied upholstery cleaning techniques to restore Workday fabrics, extending the life of furniture and reducing replacement costs by $15.

Summaries

  • Seasoned Domestic Cleaner open to new challenges and opportunities. Able to learn quickly and enthusiastic about contributing to dynamic teams. Hardworking and able to work long hours while lifting up to 3 pounds.
  • Dependable Domestic Cleaner looking for a long-term position in a process environment, with the ability to keep areas clean, neat, and professional.
  • Cleaning professional with 3 years of experience in system environments.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Knowledgable in a variety of design and testing methodologies.
  • Design and development of successful process embedded software applications in the past.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Motivated Domestic Cleaner with experience managing large-scale projects, including budgeting and administration.
  • Working with hazardous chemicals and meeting deadlines is second nature to me.
  • Professional with a positive attitude and the ability to work a variety of hours.

Accomplishments

  • Effectively deep-cleaned high-traffic areas, including 10 hotel rooms per day, contributing to a 77% increase in guest satisfaction.
  • Completed detailed cleaning services for 2 residential and commercial properties, gaining positive feedback from 67% of clients.
  • Reengineered cleaning procedures according to CDC sanitization recommendations, reducing the spread of potential contaminants by 21%.
  • Designed and standardized a maintenance rotation for all common areas in Austin, reducing cleaning times and improving client satisfaction.
  • Resolved product issue through consumer testing.
  • Resolved 15 customer complaints through effective communication and immediate corrective actions, achieving 43% customer retention.
  • Regularly sanitized high-traffic areas using EPA-approved products, reducing potential contamination risks by 48%.
  • Successfully sanitized and disinfected bathrooms, kitchens, and living areas for over 15 properties consistently, eliminating any complaints related to cleanliness.
  • Ensured consistent stock of cleaning supplies in remote locations, reducing potential delays in service.
  • Presented monthly cleaning metric reports to management using Power BI, which highlighted performance improvements and opportunities.

Affiliations

  • Lions Club
  • Rotary International
  • National Association of Professional Organizers (NAPO)
  • International Council of Nurses
  • Code of Practice for the cleaning industry (COPC)
  • British Institute of Cleaning Science (BICSc)
  • Association for Facility Engineering (AFE)
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Green Cleaning Network (GCN)

Certifications

  • CompTIA Security+
  • Green Seal GS-42 Commercial and Institutional Cleaning Certification
  • Certified Infection Control Cleaner (CICC)
  • Green Cleaning Certification
  • Allergens and Asthma Management in Cleaning Certification
  • Asbestos Safety and Hygiene Training
  • High-Efficiency Cleaning Practices Certification
  • Certified Public Accountant (CPA)
  • Rug and Upholstery Cleaning Certification - program
  • Cleaning Technician Certification (CTC) by ISSA

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