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Skills

  • Excellent communication
  • Communications
  • Tax preparation
  • Pet charting information
  • Quick learner
  • Supervision
  • Work orders
  • Contract auditing
  • Relationship development
  • Territory Sales Experience

Work Experiences

  • Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
  • Tabletops, chairs, and condiment containers were all wiped down.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Kept carpets clean and protected them by steam cleaning and shampooing them on a regular basis.
  • Achieved 75% productivity improvement.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Addressed client concerns with young children and pet safety.
  • Boosted service uptake among high-end clients by 78%.
  • Aligned services with customers' schedules and needs.

Summaries

  • Within Miscellaneous, senior Domestic Cleaner and outstanding performer in project management and stakeholder engagement.
  • To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner.
  • All cleaning materials should be used correctly.
  • Meticulous Domestic Cleaner with a vivacious demeanor and top-notch cross-functional collaboration and performance reporting skills.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Domestic Cleaner is a personable, self-motivated team player who pays close attention to detail.
  • Skilled Domestic Cleaner with over 8 years of housekeeping and custodial maintenance experience.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Knowledgeable Domestic Cleaner with experience in childcare and development.

Accomplishments

  • Executed detailed deep cleaning of high-traffic areas like lobbies, elevating guest satisfaction scores by 71%.
  • Implemented a thorough cleaning model for 4 residential properties per week, reducing customer complaints by 56%.
  • Reengineered cleaning procedures according to CDC sanitization recommendations, reducing the spread of potential contaminants by 21%.
  • Handled emergency cleaning tasks following unexpected water damage, reducing repair costs by $18.
  • Collaborated with a team of 11 to execute large cleaning services for events, ensuring spaces were ready within tight deadlines.
  • Successfully reduced cleaning time per unit by 59%, while maintaining bar-raising cleanliness levels.
  • Resolved 12 cleaning-related maintenance issues by collaborating with the building maintenance team, improving overall tenant satisfaction.
  • Managed a team of 2 cleaners to ensure all Austin floors were attended to, meeting daily KPI clean rates.
  • Developed and implemented a sanitization schedule for 17 healthcare units, achieving consistent compliance with health and safety regulations.
  • Ensured consistent stock of cleaning supplies in remote locations, reducing potential delays in service.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Society of Women Engineers
  • National Fire Protection Association (NFPA)
  • Lions Club
  • Certified Professional Cleaner (CPC)
  • International Association of Administrative Professionals
  • American Cleaning Institute (ACI)
  • Green Seal Certification Program for cleaning products
  • Professional House Cleaners Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Cleaner (CPC)
  • CompTIA Network+
  • Allergens and Asthma Management in Cleaning Certification
  • Rug and Upholstery Cleaning Certification - program
  • Microsoft Certified Systems Engineer (MCSE)
  • Time Management for Cleaners Certification
  • Professional Damp Mopping Techniques Certification
  • Asbestos Safety and Hygiene Training
  • Hazardous Materials Regulations Training (OSHA Compliant)

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