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Skills

  • Operational improvement
  • Process optimization
  • Communications
  • Project organization
  • Operations management
  • Route planning and optimization
  • Heavy lifting
  • Client-focused
  • Pet charting information
  • Financial records and processing

Work Experiences

  • Answered 4 calls per three years to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of system project by standard team, which resulted in category.
  • Achieved 51% customer satisfaction improvements.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved 37% improvement.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved CPA compliance.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Professional with over 12 years of experience in project management and process improvement initiatives across the enterprise.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Proactive
  • Innovative
  • Fluent in both English and Spanish.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Pragmatic
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Customer service specialist with 14 years of standard experience who is dedicated and detail-oriented.

Accomplishments

  • Collaborated with logistics supervisors to streamline trailer movements, contributing to a 42% improvement in overall yard efficiency.
  • Collaborated with maintenance teams to implement preventive measures that resulted in a 26% decrease in equipment-related delays.
  • Worked closely with logistics management to integrate yard flow software, ultimately enhancing trailer tracking capabilities and streamlining operations by 73%.
  • Proactively conducted yard audits to ensure trailers were positioned according to dispatch priorities, boosting daily productivity by 32% and minimizing logistics delays.
  • Contributed to a 25% reduction in fuel consumption by optimizing trailer routes within the yard limits.
  • Developed standard operating procedures (SOP) for yard hostler operations, which enhanced team performance and reduced errors by 83%.
  • Ensured compliance with DOT and OSHA regulations, reducing potential fines and improving workplace safety.
  • Played a critical role in executing yard audits, ensuring compliance with new dispatch rules and improving yard-to-dock synchronization by 23%.
  • Executed multi-yard operations, synchronizing between 9 sites to facilitate the exchange of loads efficiently, without compromising safety protocols.
  • Proactively identified and remediated vehicle wear-and-tear issues during routine inspections, preventing more costly repairs and reducing downtime by 46%.

Affiliations

  • Transportation Management Association (TMA)
  • Society of Human Resource Management
  • Society of Women Engineers
  • International Association for the Transportation of Dangerous Goods (IATA)
  • Professional Transportation Associates (PTA)
  • Association for Supply Chain Management (APICS)
  • Federal Motor Carrier Safety Administration (FMCSA) Certifications
  • Jaycees
  • American Society of Safety Professionals
  • Association of Information Technology Professionals

Certifications

  • Time Management and Efficiency in Transport Certification - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Yard Hostler Operator - Meridian
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Yard Tractor Certified Operator - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Fleet Safety Coordinator (CFSC) - Northwind
  • Salesforce

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