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Skills

  • Event planning and coordination
  • Drink service for VIP and high-profile guests
  • Team management
  • Customer relationship management
  • Digital inventory systems proficiency
  • Regulatory compliance
  • Budgets
  • Liquor, beer and wine knowledge
  • Beverage industry regulations and compliance
  • Crisis management

Work Experiences

  • Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
  • Scouted and auditioned performers for various special events, as well as recruited and trained 14 bartenders and barbacks.
  • Contributed to Excellence Award for best bar in Portland.
  • Prepared a cashier report and closed out the cash register with 18% accuracy.
  • Coordinated special themed nights and happy hours, boosting foot traffic during traditionally slow periods by 37%
  • Made the garnishes by slicing and pitting the fruits evenly.
  • Increased ticket averages by training 5 employees on suggestive up-selling techniques.
  • Boosted foot traffic during slow periods by 44% %.
  • Collaborated with local distilleries.
  • Waited on up to 10 customers at the bar and at the 6-table bar area.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 36% higher customer engagement.
  • In fast-paced environments with high patron volumes, successful in providing quality service.
  • In search of a challenging environment where I can apply my mixology skills and engaging customer service skills.
  • Collaborated with local distilleries.
  • Drink Maker is a multi-talented Drink Maker who is consistently rewarded for planning and operational improvements.
  • Expedient mixologist with 5 years of experience providing excellent service and cultivating a loyal customer base.
  • Capable of performing opening and closing tasks, as well as cleaning and restocking the bar.
  • Costs were consistently reduced while profits were increased.
  • Adept Drink Maker with 5 years of experience.

Accomplishments

  • Earned Excellence Award for exceptional customer service and mixology skills, contributing to higher customer retention by 59%.
  • Instrumental in implementing a point-of-sale tracking system to efficiently run bar tabs, reducing customer wait time by 22% minutes.
  • Managed and maintained compliance with all beverage industry regulations, ensuring zero violations in 5 years.
  • Expertly balanced inventory ordering with demand forecasting, reducing waste by 45% and improving profit margins.
  • Provided in-depth customer education on wine and liquor pairings to enhance beverage purchases and improve overall guest satisfaction.
  • Developed a cocktail mixologist certification program for staff, enhancing overall team beverage knowledge and increasing quality service by 15%.
  • Created bespoke signature cocktails for special events, earning praise from high-profile clients and increasing bookings by 84%.
  • Created a streamlined drink-making process for high-volume events, cutting average drink prep time by 13%.
  • Created and managed an in-depth beverage inventory system, improving stock accuracy and reducing out-of-stock instances by 69%.
  • Collaborated with kitchen team to develop five-star food and drink pairings for high-end menu items, increasing average ticket price by 37%.

Affiliations

  • International Wine & Spirits Guild (IWSG)
  • American Culinary Federation (ACF)
  • American Society of Safety Professionals
  • Event Planners Association (EPA)
  • Association for Computing Machinery
  • Freemason
  • Sustainable Food Trade Association (SFTA)
  • Association for Food and Beverage Management (AFBM)
  • Council of Bars and Nightclub Entrepreneurs
  • TIPS Certified 2018

Certifications

  • CompTIA Network+
  • Hospitality Management Certificate by metric
  • CompTIA Security+
  • Champagne Expert Certification from initiative
  • Intermediate Wine Certificate from metric
  • Craft Spirits Professional Certification
  • Advanced Mixology and Beverage Management by Brightline
  • Tequila Expert Certification by system
  • Barista Certification by framework
  • Hospitality and Bartending Certification

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