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Skills

  • Data entry accuracy
  • Process improvement
  • Bookkeeping
  • Customer and client relations
  • Customer service excellence
  • Cross-functional team collaboration
  • Team management
  • Mail handling
  • Professional demeanor
  • Framework equipment

Work Experiences

  • Managed a multi-line telephone system that handled over 15 calls per day on my own.
  • Collected and tracked co-payments and insurance reimbursements.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Assisted optometrist in preparing ocular diagnostic equipment.
  • Analyzed survey data.
  • Collaborated with practice manager.
  • Allowed the clinic to accommodate 12 more patients per week.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Used spearheaded to resolve customer issues and complaints.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Optical Receptionist.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Optical Receptionist with 5 years of experience performing clerical and customer service duties.
  • Motivated Optical Receptionist with a diverse, 18-year background who can contribute to all aspects of administrative activities.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Detail-oriented Optical Receptionist with experience in planning, managing and coordinating corporate events.
  • Costs were consistently reduced while profits were increased.
  • Optical Receptionist is a multi-talented Optical Receptionist who is consistently rewarded for planning and operational improvements.
  • Receptionist with 2 years of experience in process settings.

Accomplishments

  • Assisted with optical product sales by recommending frames and lens options to patients based on their prescription and personal needs.
  • Utilized knowledge of optometric terminology to assist the optometrist in explaining complex procedures to patients, increasing patient understanding and compliance.
  • Monitored lens and frame orders through an integrated tracking system, reducing delays by 20% and keeping patients informed of order status.
  • Coordinated incoming and outgoing communication between optometrists, lab technicians, and patients to ensure timely delivery of corrective lenses and eyewear.
  • Effectively managed appointment scheduling and follow-up calls using Power BI, which contributed to a reduction of missed appointments by 22%.
  • Collaborated with team of 3 in the development of program.
  • Optimized patient wait times by implementing more effective appointment scheduling strategies, reducing overbooking concerns by 18%.
  • Supported optometrists during routine and emergency patient consultations, facilitating patient files and vision test results for faster turnaround times.
  • Maintained detailed and accurate patient health records, adhering to privacy policies and improving clinic efficiency in accordance with HIPAA standards.
  • Consistently received positive feedback from patients regarding friendliness and professional customer service, contributing to a satisfaction rate of 20%.

Affiliations

  • Eye Care Information Professionals (ECIP)
  • Ophthalmic Medical Technologists Association (OMTA)
  • Healthcare Financial Management Association (HFMA)
  • Medical Group Management Association – Eye Care Division (EC-MGMA)
  • Health Care Compliance Association (HCCA)
  • American Board of Optometry (ABO) Member
  • American Medical Informatics Association
  • Certified Medical Administrative Assistant (CMAA)
  • International Council of Ophthalmology (ICO)
  • International Orthoptic Association (IOA)

Certifications

  • Optometry Billing and Coding Professional Certificate - procedure
  • Certified Eye Care Assistant Training (CECAT) - program
  • Front Desk Medical Receptionist Certification - system
  • Basic Life Support (BLS) Certification – American Heart Association
  • Medical Office Administration Certification - Vantage
  • Certified Electronic Health Records Specialist (CEHRS) - method
  • CompTIA Security+
  • Patient Access Certification (CHAA) – National Association of Healthcare Access Management
  • Customer Relationship Management (CRM) Software Training - initiative
  • Optometric Sales Specialist Certification - process

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