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Skills

  • Office administration
  • Team management
  • Professional demeanor
  • MS Office
  • Cross-functional team collaboration
  • First Aid/CPR
  • Customer and client relations
  • HIPAA compliance and patient confidentiality
  • Communications
  • Framework equipment

Work Experiences

  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Balanced administrative tasks with uninterrupted patient services.
  • Used spearheaded to resolve customer issues and complaints.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Collected and tracked co-payments and insurance reimbursements.
  • Assisted with safety audits.
  • Assisted with safety audits by ensuring compliance with both local and federal regulations, resulting in 4 safety violations over the past 6 months.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Achieved a 31% reduction in supply wastage.

Summaries

  • While greeting and interacting with customers, answering calls, client relations and strategic planning, maintain a positive and upbeat attitude.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Optical Receptionist is a dependable and enthusiastic Optical Receptionist with 12 years of front desk management experience.
  • Costs were consistently reduced while profits were increased.
  • Professional Receptionist with experience in administrative support and customer service.
  • Dedicated to providing outstanding support to team members and clients.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.

Accomplishments

  • Maintained detailed and accurate patient health records, adhering to privacy policies and improving clinic efficiency in accordance with HIPAA standards.
  • Reduced the number of expired optical materials and supplies by 77% by implementing stricter inventory management protocols.
  • Generated daily reports on patient flow and appointment volumes using Microsoft Excel, which optimized resource allocation and minimized downtime.
  • Implemented an online patient portal introduction guide, leading to a 43% rise in patient online adoption and utilization.
  • Trained new employees in optical reception duties and software use, reducing onboarding time by 9 days.
  • Streamlined the patient recall process, resulting in a 38% increase in appointment rescheduling within the designated follow-up window.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 3 in the development of program.
  • Consistently received positive feedback from patients regarding friendliness and professional customer service, contributing to a satisfaction rate of 20%.
  • Promoted the clinic's new line of designer frames, resulting in an increase in revenue by 38% over the past year.

Affiliations

  • Professional Association of Health Care Office Management (PAHCOM)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Collaborative Care Network for Ophthalmology Practices
  • Certified Patient Accounts Representative (CPAR)
  • Health Care Compliance Association (HCCA)
  • National Contact Lens Examiners (NCLE)
  • American Society of Ophthalmic Administrators (ASOA)
  • Certified ParaOptometric (CPO) Member
  • Certified Ophthalmic Assistant (COA)

Certifications

  • Certified Ophthalmic Assistant (COA) - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Paraoptometric (CPO) - American Optometric Association
  • Basic Life Support (BLS) Certification – American Heart Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Optical Technology Training - metric
  • Certified Optical Sales Professional - program
  • Clinical Practice Management Certification - Harbor & Co.
  • HIPAA Compliance Certification - Vantage
  • Google Certified Professional Cloud Architect

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