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Skills

  • Schedule management
  • Advanced Microsoft Office Suite proficiency
  • First Aid/CPR
  • Supervision
  • Organization
  • Correspondence Streamlining
  • Team building
  • Operational improvement
  • Business operations
  • Team management

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.
  • Created reports for quarterly board meetings.
  • Assisted with budgeting and expense reports by meticulously tracking executive spending, resulting in a 43% reduction in overhead costs.
  • Coordinated executive workplace ergonomics improvements, increasing workplace satisfaction rates by 47% and positively impacting team efficiency.
  • Achieved a 25% decrease in response times.
  • Coordinated executive workplace ergonomics improvements.
  • More than 10 Miscellaneous executives had their schedules organized and updated by me.
  • Coordinated board meetings, incorporating feedback from 13-plus stakeholders and resulting in effective, timely decision-making.
  • Designed and implemented a confidential document management system that improved the security of sensitive executive correspondence.

Summaries

  • Customer service, client satisfaction, and team communication are all priorities for me.
  • Analytical and proactive Director’s Secretary recognized for fine-tuning executive briefings and reports, ensuring that leadership is consistently informed based on the latest operational data.
  • Coordinated across departments effectively.
  • Proficient in the use of Adobe Creative Suite and standard equipment.
  • Achieved a 29% reduction in corporate overhead.
  • Collaborative Director’s Secretary skilled in organizing strategic sessions and logistics for product launches, successfully supporting HubSpot through team facilitation and executive planning.
  • Coordinated meetings for 11+ executives.
  • Supporting leaders in management and executive roles for over 10 years.
  • Coordinated interviews meticulously.
  • Within Miscellaneous, senior Director's Secretary and outstanding performer in data analysis and strategic planning.

Accomplishments

  • Collaborated with team of 2 in the development of method.
  • Helped organize quarterly performance reviews for the executive team, aligning feedback from 8 stakeholders to ensure actionable outcomes.
  • Mentored administrative support colleagues, improving team-wide competency and achieving a 53% reduction in task completion times.
  • Successfully mediated 17 internal disputes, leveraging conflict resolution skills to foster a more collaborative team environment.
  • Implemented an on-demand employee feedback system, contributing to a 18-point improvement in employee satisfaction within the executive team.
  • Answered and managed high volumes of correspondence for executives, ensuring customer and internal queries were addressed within 13 business days.
  • Spearheaded the migration to cloud-based storage platforms, improving document retrieval speeds by 52% and reducing paper usage.
  • Introduced a task prioritization system for executive correspondence management, cutting response times by 22%.
  • Collaborated with external stakeholders to finalize contracts and communication deliverables within 13 days, driving improved project timelines by 63%.
  • Documented and resolved standard which led to system.

Affiliations

  • American Management Association (AMA) Administrative Support Program
  • Women in Executive Leadership Forums
  • Project Management Institute
  • International Facility Management Association (IFMA)
  • Association for Information and Image Management (AIIM)
  • Certified Meeting Professional (CMP) certification
  • Toastmasters
  • Project Management Institute (PMI) Member
  • Beacon Labs Professional Development Program for Administrative Staff
  • National Notary Association (NNA)

Certifications

  • Certified Administrative Professional (CAP)
  • Apple Certified Associate (ACA)
  • Certified Executive Assistant (CEA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Executive Functioning Skill Certification Lakeside Partners
  • Certified Information Systems Auditor (CISA)
  • Lean Six Sigma Green Belt Certification
  • Certified Administrative Professional with Technology Emphasis
  • Document Control Certification (DCC) Harbor & Co.
  • Event Planning Specialist Certification

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