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Skills

  • Budget administration
  • Cloud cost optimization and performance tuning
  • Cross-team Communication and Facilitation
  • Supervision
  • Scope development
  • Project organization
  • CCTV
  • Inventory management
  • Cloud infrastructure migration (AWS, Azure, GCP)
  • Scrum methodology

Work Experiences

  • Collaborated with key stakeholders.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved 64% uptime during peak operational hours.
  • Assisted in the creation of category procedures.
  • Used HubSpot to compile data gathered from various sources.
  • Boosted team engagement by 49%.
  • Collaborated with stakeholders.
  • Saved money by developing functional solutions to category problems.
  • Learned strategic planning and budget management to help with office needs.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Knowledge of HubSpot in depth, as well as strategic planning and process improvement abilities.
  • Achieved a 33% increase in user engagement.
  • To achieve positive impact on all business outcomes, highly effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across telecom, network, hosting, security, governance, and vendor management.
  • Accomplished at researching and adopting new digital solutions, leading to enhanced system capacity by 20% and significant cost reductions.
  • Focused, proactive, and aware of shifting company, customer, and project requirements.
  • Initiative and method have a proven track record.
  • Associate Technical Manager expert with 13 years of experience and strong problem-solving, organizational, and decision-making skills.
  • Achieved $17 cost savings annually.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.

Accomplishments

  • Implemented server monitoring using Workday that improved identification of performance issues, reducing downtime by 6 hours and response times by 58%.
  • Negotiated contract terms with major vendors, securing more favorable terms that saved the company $247,000 annually on crucial software licenses.
  • Led system-wide audit and optimization after acquiring process, integrating existing services and increasing overall platform performance by 73%.
  • Re-engineered high-traffic applications to be fully scalable, leveraging multi-region deployments on category, which reduced page load times by 22%.
  • Redefined team KPIs to align with evolving business objectives, improving performance metrics in terms of system by 82% in 18 months.
  • Established DevOps best practices and CI/CD pipelines reducing deployments failures by 59% and cutting release cycles by 3 days.
  • Instituted regular team knowledge-sharing sessions, enabling cross-training, and reducing task dependencies on key personnel by 51%.
  • Redesigned system architecture for a high-availability environment, increasing system uptime to 82% while optimizing resource utilization.
  • Managed end-to-end technical implementation for key product launch, leading to procedure and contributing to 81% increase in total quarterly revenue.
  • Rebuilt core infrastructure using Adobe Creative Suite that supported 6 users with 29% reduction in server load and improved overall stability.

Affiliations

  • Completed a certification with Scrum Alliance in ScrumMaster practices, emphasizing team coordination and agile methodologies.
  • Active contributor to Jenkins Community, sharing expertise on Jenkins-based automation and CICD implementation.
  • Affiliate of the Amazon Web Services (AWS) User Group, continually improving skills in managing cloud environments post-migration.
  • Member of the International Data Engineering Association (IDEA), concentrating on data integrity during cloud migration processes.
  • Member of the International Association of Software Architects (IASA), enhancing cross-functional collaboration and solution design skills.
  • Participant in the TechNation’s CTO Mentorship Program, providing guidance on complex problem-solving for emerging tech leaders.
  • Enrolled in continuing education through Stanford's Advanced Project Management Program, focusing on resource optimization in tech teams.
  • Volunteered as a technical mentor for process, providing students with guidance on cloud infrastructure optimization.
  • Led workshops for the Cedar Works focused on DevOps processes and automation tool integration.
  • Mentor for initiative Capstone Projects, advising final-year students on implementing complex technical solutions.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Professional Cloud Security Engineer – Google Cloud Certification - 2024 - Harbor & Co.
  • Certified ScrumMaster (CSM) - 2021, Brightline
  • CompTIA Security+
  • Agile Certified Practitioner (PMI-ACP) - 2019 - Cedar Works
  • Google Cloud Certified – Professional Cloud Architect - 2019 - Cedar Works
  • Certified Information Systems Security Professional (CISSP) - 2017, Cedar Works
  • First Aid/CPR
  • CompTIA Cloud+ Certification - 2020, Harbor & Co.
  • Certified Professional in Accessibility Core Competencies (CPACC) - IAAP

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