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Skills

  • Conflict resolution
  • Cross-functional team leadership
  • Process improvement
  • Risk mitigation planning
  • Regulatory compliance
  • Supervision
  • First Aid/CPR
  • Data migration planning
  • Reporting template development
  • Team building

Work Experiences

  • Completed deployment of HubSpot across 9 regions, raising end-to-end system reliability and performance by 20%.
  • Achieved a 85% increase in overall cost efficiency.
  • Cut wasted hours by 58%.
  • Applied lean management principles to streamline project processes, reducing project lead times by 27% and eliminating waste across business units.
  • Applied lean management principles.
  • Achieved on-time delivery of 3 high-visibility projects.
  • Aligned technology objectives with business goals.
  • Collaborated with stakeholders from Portland and Raleigh.
  • Coordinated the implementation of automated tracking systems.
  • Looked into project issues and either fixed them or escalated them.

Summaries

  • Achieved 53% better project coordination.
  • Costs were consistently reduced while profits were increased.
  • Achieved cost savings amounting to 66%.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • Well-versed in the planning and deployment of performance reporting.
  • Information Technology Project Manager with 12 years of experience achieving ambitious goals in a difficult IT environment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • By overseeing high-profile vendor contracts, successfully saved $2 in service costs and improved service-level agreements by 34%.
  • Customer satisfaction is our top priority, so we focus on delivering high-quality technical solutions.
  • Dedicated, forward-thinking, and adaptable to the changing needs of the company, customers, and projects.

Accomplishments

  • Trained 6 staff on cybersecurity protocols, reducing incidents by 84% within three years.
  • Collaborated with team of 16 in the development of program.
  • Established vendor management best practices, reducing external dependencies and delivering Adobe Creative Suite implementations under budget by 33%.
  • Automated manual reporting processes, reducing operational overhead by 16% and increasing data accuracy for real-time KPI monitoring.
  • Collaborated with security teams to strengthen data encryption protocols, boosting compliance by meeting Lean requirements across 6 departments.
  • Streamlined IT project status reporting by introducing automated dashboards, reducing manual reporting workload by 40%.
  • Led a diverse team of 5 IT professionals to deploy a QuickBooks system upgrade, achieving 16% uptime improvement and zero critical incidents post-launch.
  • Documented and resolved metric which led to system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed project roadmaps for 14 enterprise software deployments, ensuring all milestones were delivered within 6 weeks of initial timeline.

Affiliations

  • Project Management Institute
  • Association of Information Technology Professionals
  • Institute of Electrical and Electronics Engineers (IEEE) - Participation in Emerging Technology Conferences
  • Data Management Association International (DAMA) - Advanced Data Governance Workshops
  • Society of Human Resource Management
  • Society of Women Engineers
  • The Open Group - Accredited in TOGAF Enterprise Architecture
  • International Organization for Standardization (ISO) - Proficiency in IT Compliance Initiatives
  • Rotary International
  • American Medical Informatics Association

Certifications

  • Certified DevOps Leader (CDOL) - 2017
  • Lean Six Sigma Black Belt - 2016 from Beacon Labs
  • Google Certified Professional Cloud Architect
  • CompTIA Security+ 2018
  • Cisco Certified Network Associate (CCNA) - 2015
  • Microsoft Certified: Azure Administrator Associate – 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Scrum Product Owner (CSPO) - 2022 from Scrum Alliance
  • PRINCE2 Foundation Certification – 2023

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