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Skills

  • Liquid nitrogen handling
  • Hardware-to-software integration management
  • Preventative maintenance schedule optimization
  • Advanced troubleshooting with SAP
  • Project organization
  • Regulatory compliance expertise in CPA
  • Clearance and safety protocol adherence
  • Project Management and Leadership
  • ServiceNow trained
  • Customer and stakeholder relationship management

Work Experiences

  • Analyzed system logs and performance data.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Awarded the Outstanding Service Award for excellence in maintenance operations.
  • Used programs like Jira and ServiceNow to understand and complete tasks.
  • Completed crucial maintenance tasks across initiative, ensuring seamless air navigation services and a 56% increase in system reliability.
  • Collaborated with regulatory agencies to ensure that all airway system improvements adhered to Lean safety standards, preventing costly compliance issues.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Conducted regular audits on technical documentation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Completed upgrades ahead of schedule.
  • An award-winning Airway Transportation System Specialist recognized in 2020 for increasing network availability by 21%, driving operational excellence and reducing overall system downtime.
  • Airway Transportation System Specialist.
  • Advanced expertise in real-time system monitoring.
  • Airway Transportation System Specialist with expertise in project management and continuous improvement methodologies. Reduced overall system malfunctions by 42% through the introduction of lean operational processes.
  • Analytical Airway Transportation System Specialist.
  • Contributed to protecting airway system integrity.

Accomplishments

  • Collaborated with team of 13 in the development of process.
  • Devised and implemented a preventive maintenance plan that resulted in a 69% reduction in system malfunctions across 3 air traffic control stations.
  • Led 10-person team in the comprehensive testing and validation of Microsoft Excel, reducing system-related delays by 78%.
  • Monitored real-time system performance for 10 traffic control units, ensuring 99.9% network uptime and minimizing disruptions.
  • Achieved a 75% reduction in maintenance time by developing and assigning preventative tasks using a newly integrated ServiceNow tool.
  • Conducted comprehensive system diagnostics on QuickBooks, resolving errors which decreased call handling delays by 81%.
  • Collaborated with FAA to ensure all system maintenance protocols were compliant with Lean standards, preventing operational delays.
  • Provided 24/7 technical support for critical air traffic systems, reducing average communication downtime from 11 hours to 4 hours per month.
  • Designed and implemented network redundancy protocols that decreased system failures by 25%, improving air traffic management operations.
  • Assessed risk management protocols for Power BI, leading to an overhaul of safety procedures that reduced network vulnerabilities by 84%.

Affiliations

  • Jaycees
  • Certified Member (CM) - Airport Operations through AAAE
  • International Council on Systems Engineering (INCOSE)
  • American Marketing Association
  • International Society for Optics and Photonics (SPIE)
  • Avionics Maintenance Conference (AMC)
  • Certified Electronics Technicians (CET) - ETA International
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • American Medical Informatics Association

Certifications

  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Federal Aviation Administration (FAA) Weather Observer Certification
  • FAA Certified Professional Controller (CPC)
  • Project Management Institute Agile Certified Practitioner (PMI-ACP)
  • FAA Telecommunications Infrastructure (FTI) Training Certification
  • Certified Information Technology Professional (CITP)
  • First Aid/CPR Certified
  • Microsoft Azure Fundamentals (AZ-900)
  • AWS Certified Solutions Architect – Associate

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