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Skills

  • Coding participant data
  • Regulatory compliance
  • Attention to detail
  • Multidisciplinary team collaboration
  • Confidential Document Handling
  • Client Intake Coordination
  • Client Documentation Verification
  • Relationship development
  • Recordkeeping
  • Problem resolution

Work Experiences

  • Analyzed trends from completed intake forms, identifying service gaps and recommending improvements to meet annual method goals.
  • Achieved a 75% increase in efficiency.
  • Assisted in organizing and filing confidential client documentation, ensuring compliance with standard guidelines.
  • Contributed to a 76% improvement in performance reporting.
  • Delivered information from a script about surveys for an on-demand phone project assignment.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in organizing confidential client documentation.
  • Communicated with over 4 clients per day.
  • Data from participant interviews was coded.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Assisted in reducing intake wait times by 28%.
  • Conducted service gap analysis.
  • Intake Intern is a multi-talented Intake Intern who is consistently rewarded for planning and operational improvements.
  • Client-dedicated Intake Intern with strong organizational skills in file management and appointment scheduling, ensuring a 79% increase in client onboarding efficiency.
  • Accelerated client approval times.
  • Adept at handling confidential client information.
  • Boosted intake efficiency by 44%.
  • Balanced high client communication volumes.
  • Communicated effectively with clients.
  • Achieved a 56% reduction in administrative errors.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 15 in the development of method.
  • Developed and implemented intake forms optimization protocol, reducing client wait times and boosting satisfaction by 62%.
  • Coordinated daily intake meetings, ensuring prioritized attention to high-need cases, leading to a 51% improvement in resource allocation.
  • Assisted in redesigning intake workflow, which led to a 73% increase in processing efficiency across finance over 6 months.
  • Designed a new intake form template that decreased completion time by 14 minutes per client, improving workflow for intake assistants.
  • Facilitated intake services for an average of 11 clients per day, ensuring clear and consistent communication about service eligibility.
  • Supported team efforts in building a follow-up system for client assessments, which resulted in higher client engagement and a 33% uptick in service feedback.
  • Engaged in cross-departmental collaboration to create an impact assessment model for intake services, improving reporting capabilities by 44%.
  • Established a client categorization system during the intake process, significantly improving the prioritization of services and reducing case deferral rates by 35%.

Affiliations

  • Student Mentor (Counseling Services) at category
  • American Marketing Association
  • Association of Information Technology Professionals
  • Student Membership, American Public Health Association (APHA)
  • Volunteer for system Free Clinic
  • American Counseling Association (ACA)
  • Crisis Counselor for framework Disaster Response Team
  • Volunteer with Intake Responsibilities for Phoenix
  • Member, Society of Health Care Management Systems (SHCMS)
  • Member of the Inpatient Care Services Department at method

Certifications

  • Certified Intake and Referral Specialist (CIRS-A/D) - Brightline
  • Trauma-Informed Care Certification Northwind
  • Certified Community Health Worker (CHW) - Summit Group
  • Certified Case Management Coach (CCMC) – Meridian
  • Crisis Intervention Specialist Certification - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information and Referral Specialist (CIRS) - Brightline
  • Certified Client Intake Specialist - Cedar Works
  • CompTIA A+ Technician
  • Effective Client Communication and Documentation Certificate - Lakeside Partners

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