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Skills

  • Supervision
  • Budgets
  • Team building
  • Project organization
  • Process improvement
  • Regulatory compliance
  • Database management
  • Problem resolution
  • Written and verbal communication
  • Client needs prioritization

Work Experiences

  • Contributed to a 76% improvement in performance reporting.
  • Audited 15 client intake files each week to ensure compliance with metric standards and regulations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contacted clients regarding missing documents.
  • Assisted with the creation of a new client intake policy, which led to faster processing times for client admissions by 16%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in organizing confidential client documentation.
  • Contributed to a higher monthly completion rate.
  • Achieved a 75% increase in efficiency.
  • Oversaw the delivery of standard project by framework team, which resulted in process.

Summaries

  • Intake Intern is a multi-talented Intake Intern who is consistently rewarded for planning and operational improvements.
  • Boosted intake efficiency by 44%.
  • Boosted team efficiency by 63% %.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Intake Intern with experience guiding clients through documentation processes, ensuring a 85% decrease in intake form errors. Strong track record of enhancing client satisfaction and reducing processing times.
  • Achieved a 43% increase in data validation accuracy.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Addressed service eligibility questions promptly.
  • Boosted client responsiveness through innovative follow-up strategies.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.

Accomplishments

  • Ensured accurate and timely handling of confidential documents, complying with HIPAA regulations and supporting compliance in maintaining a 29% error-free record.
  • Drafted intake process documentation used to train all new employees, improving onboarding efficiency and knowledge retention by 78%.
  • Identified bottlenecks in intake workflow and recommended improvements, resulting in a 64% reduction in wait time for clients seeking services.
  • Developed and implemented intake forms optimization protocol, reducing client wait times and boosting satisfaction by 62%.
  • Analyzed intake data from 17 clients per week, identifying service trends and informing management decisions that boosted team productivity by 23%.
  • Assisted in compliance audits to ensure intake records adhered to legal standards, achieving a 35% compliance improvement across all case reviews.
  • Supported team efforts in building a follow-up system for client assessments, which resulted in higher client engagement and a 33% uptick in service feedback.
  • Contributed to policy development and advocated for standardized intake communication, which led to Employee of the Year-recognition for improving client satisfaction.
  • Facilitated intake services for an average of 11 clients per day, ensuring clear and consistent communication about service eligibility.
  • Successfully addressed intake challenges through innovative process improvements, achieving 67% increase in client satisfaction rate over 11 months.

Affiliations

  • American Medical Billing Association (AMBA)
  • Toastmasters
  • Jaycees
  • Affiliated Member of Chicago Substance Abuse and Mental Health Service Administration (SAMHSA)
  • Society of Human Resource Management
  • Committee Member, system Mental Health Advisory Board
  • Member of the Inpatient Care Services Department at method
  • Volunteer with Intake Responsibilities for Phoenix
  • Project Management Institute
  • American Medical Informatics Association

Certifications

  • Certified Human Services Professional (CHSP) - Cedar Works
  • Apple Certified Associate (ACA)
  • Certified Information and Referral Specialist (CIRS) - Brightline
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Intake and Referral Specialist (CIRS-A/D) - Brightline
  • Certified Family Support Specialist (CFSS) - Vantage
  • CompTIA Network+
  • CompTIA Security+
  • Certified Public Accountant (CPA)

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