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Skills

  • Mail confidentiality
  • Process improvement
  • MS Office
  • Continuous process improvement
  • Postal product pricing
  • Team building
  • Transactions oversight
  • Mail sorting and distribution
  • Workforce scheduling
  • Conflict resolution

Work Experiences

  • Transported ServiceNow to one year customer locations.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of method project by system team, which resulted in method.
  • Achieved 72% higher daily throughput.
  • Balanced and reconciled financial tasks connected to retail services, ensuring 9 consecutive months of error-free reports.
  • Consistently achieved perfect scores from secret shopper evaluations.
  • Collaborated with local government agencies to distribute timesensitive notices, increasing compliance rates by 56%.
  • Created and maintained detailed reports on all post office activities using Adobe Creative Suite.
  • Was in charge of the flow, operations, and management services for over 5 daily visitors to the post office.
  • Audited mail for 5 branches.

Summaries

  • Dedicated to learning, growing, and succeeding in Government.
  • Relief Postmaster with 8 years of successful data analysis and risk assessment experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results through leadership and workflow optimization.
  • Accomplished at service expansion, increasing the use of postal services by negotiating contracts with local businesses and contributing $15 to annual branch revenue.
  • Achieved 45% proficiency across team members.
  • Boosted service efficiency by 52%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Operation, management, and support services are directed and coordinated.
  • Achieved over 77% accuracy in processed orders.

Accomplishments

  • Identified cost-saving opportunities in vendor contracts, renegotiating supply costs and saving $4 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led improvement initiatives in customer service, resulting in a 30% decrease in customer complaints.
  • Utilized analytical tools to monitor branch performance metrics, identifying and resolving bottlenecks that improved efficiency by 80%.
  • Led the operations at Denver as a Relief Postmaster, maintaining 52% on-time mail deliveries during Postmaster absence.
  • Collaborated with team of 17 in the development of process.
  • Volunteered to assist neighboring branches during understaffed periods, covering 16 locations without compromising service quality.
  • Coordinated logistics for inter-branch transfers of postal supplies, resulting in improved service levels across 16 locations.
  • Facilitated quarterly performance reviews for 5 postal clerks, leading to a 29% increase in productivity.
  • Led effort to transition to modernized mailing equipment, improving throughput by 82% and reducing maintenance costs.

Affiliations

  • American Institute for Managing Postal Operations
  • National Association of Postmasters of the United States (NAPUS)
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Member of USPS Employee Wellness Committee 2015
  • Certified Postal Branch Financial Auditor 2015
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Local Community Chamber of Commerce Postal Liason
  • Society of Women Engineers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • USPS Safety Specialist Training Certification
  • Project Management Professional (PMP)
  • Certified Six Sigma Yellow Belt
  • Certified Public Accountant
  • Advanced Hazardous Materials Training (US Postal Service-focused)
  • Certified Digital Mail Specialist (CDMS)
  • Foundations of USPS EEO Compliance Certification

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