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Skills

  • Business development expertise
  • Communications
  • Relationship building and management
  • Budget management and forecasting
  • Process optimization
  • Project organization
  • Continuous Improvement Initiatives
  • Method equipment
  • Customer service
  • Strategic planning and execution

Work Experiences

  • Coordinated with external stakeholders to develop new partnerships, securing $18 in additional funding for department initiatives.
  • Designed and executed a training program that increased employee retention by 49% and improved performance metrics by 10 points.
  • Evaluated employee performance and devised strategies for improvement.
  • Decreased supervisors' administrative workload by 2 hours monthly.
  • Collaborated with HR to develop an onboarding program.
  • Designed a training program.
  • Cut administrative processes by 13 hours per week.
  • Compared system applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Developed a new reporting structure.

Summaries

  • Department Administrator with 14 years of successful workflow optimization and performance reporting experience.
  • Championed employee engagement initiatives.
  • Addressed a 25% staff shortage.
  • With over 17 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Automated systems to enhance efficiency.
  • Advanced problem-solver with a proven ability to negotiate favorable vendor contracts, resulting in a 30% annual reduction in supply costs, providing financial growth opportunities.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Champion of employee engagement initiatives, increasing retention and reducing turnover by 3% through comprehensive feedback and training programs, ensuring a satisfied and committed workforce.
  • Knowledgeable Department Administrator with experience in childcare and development.

Accomplishments

  • Documented and resolved system which led to method.
  • Led multi-departmental teams in implementing QuickBooks, achieving a 34% uplift in cross-functional collaboration and project delivery efficiency.
  • Collaborated with HR to create a streamlined onboarding process for new staff, reducing training time by 64%.
  • Revised department policies and workflows, improving overall departmental compliance and adherence to industry regulations by 45%.
  • Implemented a customer satisfaction survey and data analysis system that led to a 76% improvement in external stakeholder engagement.
  • Streamlined procurement processes for office supplies and technology resources, resulting in a 34% reduction in procurement lead times.
  • Designed and implemented a compensation and benefits analysis program to align employee rewards with market standards, increasing retention rates by 62%.
  • Collaborated with senior executives to provide tailored administrative support, increasing overall operational output by 22%.
  • Managed cross-departmental projects, leveraging stakeholder engagement to achieve category while staying within budget constraints.
  • Steered the reorganization of department resources, leading to a 19% increase in task completion within designated deadlines.

Affiliations

  • Freemason
  • Association for Strategic Planning (ASP)
  • National Association of Social Workers
  • Project Management Institute
  • Healthcare Financial Management Association (HFMA)
  • Society of Women Engineers
  • Institute of Organizational Management
  • Association of Fundraising Professionals (AFP)
  • The Institute of Financial Operations
  • Rotary International

Certifications

  • Certified Office Manager (COM)
  • Lean Six Sigma Yellow Belt Certification
  • Enterprise Resource Planning (ERP) Certification
  • Certified Professional in Management (CPM), Summit Group
  • Six Sigma Green Belt
  • Certified Professional in Business Analysis (CPBA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Administrative Professional (cHAP)
  • Certified Business Process Professional (CBPP)
  • Certified Administrative Professional (CAP)

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