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Skills

  • Operational improvement
  • Initiative equipment
  • Billing dispute resolution
  • Case management for high-balance accounts
  • High-risk client negotiation
  • Aging reports analysis
  • Accurate payment posting
  • Codes reviewing
  • Team management
  • Risk assessment and mitigation

Work Experiences

  • Achieved recovery within the past year.
  • Analyzed account history.
  • Collaborated with internal departments to resolve delayed payments from clients in Portland, recovering $17 in 60 days.
  • Conducted proactive outreach.
  • Achieved a 50% increase in customer satisfaction ratings.
  • Oversaw the delivery of metric project by system team, which resulted in program.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Created detailed client payment performance reports.
  • Analyzed account history, developed repayment strategies, and secured $18 monthly in overdue payments from high-balance accounts.
  • Achieved an average debt resolution time of 17 days.

Summaries

  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Competent Accounts Receivable Specialist with 4 years of experience in high-volume environments performing all accounts receivable functions.
  • Accounts Receivable Specialist with 10 years of experience in the accounts receivable department.
  • Adept at managing high-risk portfolios, having successfully negotiated settlements for accounts worth over $17, improving collection rates by 69% and reducing legal escalations by 16% over three years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Consistently exceeded collections quotas by 62% through strategic customer engagement and effective utilization of debt collection technologies, leading to improved recovery rates and reduced legal involvement.
  • Accounts Receivable Specialist with 16 years of experience in the accounts receivable function.
  • Achieved 74% escalation reduction.
  • Collaborated with cross-functional teams.
  • Consistently exceeded collections quotas by 55%.

Accomplishments

  • Liaised with customer success to develop a cohesive strategy for collections, reducing aged receivables by 22% over 6 months period.
  • Collaborated with external vendors to streamline third-party collections process, improving overall recovery rate by 45%.
  • Collaborated with team of 5 in the development of metric.
  • Led a team of 15 in the restructuring of key collection metrics, resulting in a 59% increase in payment compliance.
  • Raised the overall early-stage debt recovery rate by 49% through proactive customer outreach and tailored payment solutions.
  • Implemented an advanced customer retention program which decreased voluntary account closures related to collections by 75%.
  • Developed debt recovery scripts and training materials that increased collections success rates by 15% after implementation.
  • Collaborated with the legal department to reduce the number of accounts in litigation by 84% through pre-collection actions.
  • Handled a portfolio of over 5 high-risk accounts, recovering $procedure within one year.
  • Partnered with internal teams to enhance client communication protocols, improving delinquent account resolutions by 32%.

Affiliations

  • Toastmasters
  • International Council of Nurses
  • Certified Commercial Investment Member (CCIM) for handling commercial debt recovery
  • Association for Supply Chain Management (APICS)
  • Freemason
  • American Bankers Association (ABA) membership in Risk Management section
  • Membership in the Commercial Law League of America (CLLA)
  • Leadership role in system focused on account receivables
  • National Federation of Paralegals Associations (NFPA) for legal account management
  • Rotary International

Certifications

  • Certified Fraud Examiner in Collections (CFE-C)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Customer Service and Collections Specialist - Summit Group
  • Certified Professional in Third-Party Collections (CPTPC) - initiative
  • Fair Debt Collection Practices Act (FDCPA) Mastery Certification
  • Data-Driven Debt Collection (DDDC) Certification
  • Association of Credit and Collection Professionals (ACCP) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ACA International Credit and Collection Compliance Officer (CCCO)

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