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Skills

  • Problem resolution
  • Data Entry and Database Management
  • Cross-departmental collaboration
  • Strategic planning
  • Operational improvement
  • First Aid/CPR
  • Documentation and control
  • Continuous improvement strategy
  • Budget Reconciliation
  • Communications

Work Experiences

  • Organized corporate and office conferences for company employees and guests.
  • Assessed and overhauled the office’s emergency preparedness plan, reducing response times during drills by 13%.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved departmental cost savings of $10 by refining vendor contracts and renegotiating service agreements.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Achieved a 62% increase in task response rates.
  • Achieved a 77% reduction in clerical errors.

Summaries

  • Strengths in workflow optimization and stakeholder engagement backed up by Miscellaneous training.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 5 years of experience streamlining processes, managing talented team members, and performing data analysis by an educated professional.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Spanish and Mandarin are both conversational.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable person with budget management and team leadership abilities.

Accomplishments

  • Trained 14 staff members on effective use of office technologies, increasing department-wide productivity by 31% over 6 months.
  • Strategically managed staff workload distribution, leading to a 52% reduction in overtime costs and more balanced team performance.
  • Collaborated with team of 9 in the development of method.
  • Managed the coordination of 4 client meetings annually without scheduling conflicts, contributing to increased client retention.
  • Documented and resolved program which led to initiative.
  • Optimized the use of scheduling software, reducing appointment conflicts by 79%, improving overall time management.
  • Reviewed and updated the employee handbook, increasing onboarding efficiency by 80% and ensuring alignment with standard compliance.
  • Provided executive-level assistance for Vantage, ensuring smooth daily operations and consistently meeting corporate deadlines.
  • Created a system to track and manage vendor contracts, ensuring immediate response to facility service needs and cutting downtime by 10 days annually.
  • Resolved complex client issues through cross-departmental collaboration, leading to a 54% increase in customer retention.

Affiliations

  • Project Management Institute
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • American Society of Administrative Professionals (ASAP)
  • American Productivity & Quality Center (framework)
  • Project Management Institute (PMI) – OSHA obtained in 2021
  • Active member of the American Society for Quality (ASQ)
  • Freemason
  • Volunteer at Ironclad Systems - Coordinated 9 office admin events
  • Society for Human Resource Management (SHRM) - Completed Six Sigma in 2023

Certifications

  • ServSafe
  • Certified Facility Manager (CFM)
  • Customer Service Management Certification (CSMC)
  • Certified Business Continuity Professional (CBCP)
  • Certified Payroll Professional (CPP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Executive Administrative Professional (CEAP)
  • Certified Office Manager (COM)
  • Google Workspace Administrator Certification
  • Certified Contract Manager (CCM)

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