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Skills

  • Employee performance tracking and coaching
  • Customer feedback systems management
  • Team management
  • Project organization
  • Operational efficiency improvement initiatives
  • Budget Management & Cost Control
  • Corporate and regional collaboration
  • Digital marketing and event planning
  • Time management and prioritization
  • Marketing strategy

Work Experiences

  • Devised and coordinated process and procedure strategic plans, resulting in a $5 increase in sales revenue within the past year.
  • Returned change and currency and processed debit and credit card payments with a 9% accuracy rate.
  • Achieved labor cost reduction by 64%.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved results within two years.
  • Aimed at improving store profitability.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Achieved a 36% increase in store profitability.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Within Miscellaneous, senior Supercenter Store Co-Manager and outstanding performer in project management and performance reporting.
  • Agile and adaptable group leader with a stellar process history, a motivational approach, and an upbeat personality.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned with larger corporate goals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 53% reduction in shrinkage.
  • Achieved a 52% increase in impulse purchases.
  • Boosted customer satisfaction ratings by 46%.

Accomplishments

  • Developed business continuity plans that minimized disruptions and maintained a customer satisfaction rate of 70% during unforeseen challenges.
  • Implemented sustainable practices that reduced the store's carbon footprint by 46% and lowered utility costs by $13, contributing to the company’s green initiative.
  • Operationally led a store remodel project across 6 departments which resulted in 30% sales growth post-completion.
  • Orchestrated store reopening strategies post-renovation, achieving 44% sales growth compared to pre-renovation levels.
  • Developed comprehensive cost control strategies, increasing end-of-year profitability by $4 in 2015, contributing to company growth and stability.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw health & safety protocols, reducing workplace accidents by 41% and ensuring compliance with all relevant regulations.
  • Enhanced drive-thru operations, reducing customer wait times by 28%, which led to a Innovation Award for operational efficiency.
  • Championed diversity and inclusion efforts in hiring, resulting in a more representative workforce and improving associate engagement scores by 59%.
  • Collaborated with team of 3 in the development of procedure.

Affiliations

  • American Society of Safety Professionals
  • Freemason
  • National Association of Convenience Stores (NACS)
  • National Association of Chain Drug Stores (NACDS)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Institute of Management Accountants (IMA)
  • Society for Human Resource Management (SHRM)
  • International Facility Management Association (IFMA)

Certifications

  • First Aid/CPR Certified
  • Certified In-Store Marketing Professional (CIMP) by method
  • Certified Supply Chain Professional (CSCP) by APICS
  • SHRM Certified Professional (SHRM-CP)
  • OSHA 30-Hour General Industry Certification
  • Certified Store Manager (CSM) by Retail Management Institute
  • Certified Customer Experience Professional (CCXP) by CXPA
  • Diversity, Equity, and Inclusion Certification by Cornell University
  • Project Management Professional (PMP)
  • Leadership and Management Certificate by Harvard Business School

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