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Skills

  • Vendor relationship management
  • Customer feedback integration into sales strategies
  • Customer service
  • Conflict resolution and de-escalation
  • Cross-selling and bundle selling strategies
  • Loss prevention and shrinkage control
  • Communications
  • KPI tracking and analysis
  • Communication with higher-level management and stakeholders
  • Client Retention Strategies

Work Experiences

  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Achieved results in 2022.
  • Achieved this for 16 consecutive months.
  • Awarded top-performing Counter Manager in Atlanta for consistently surpassing monthly sales benchmarks by $3.
  • Taught newly hired Cosmetics Counter Managers how to upsell using team leadership and vendor management, boosting job expertise within several months.
  • Conducted research to find appropriate answers to customer questions.
  • Helped customers by answering their questions and completing their requests.
  • Achieved a 45% improvement in individual sales metrics.
  • Achieved top regional sales performance for QuickBooks.
  • Increased sales by 7% by providing purchase advice and promoting additional products.

Summaries

  • Achieved promotions within several months through individualized coaching.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Achieved President's Club for top regional sales performance.
  • Client-facing professional with a positive attitude and expertise in budget management and cross-functional collaboration.
  • Supervisor with 18 years of experience leading talented salespeople who is results-oriented.
  • Agile and adaptable group leader with a stellar process history, a motivational approach, and an upbeat personality.
  • Professional with risk assessment and client relations abilities who is dependable and attentive.
  • Clear understanding of risk assessment and performance reporting as well as cross-functional collaboration training.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Astute Cosmetics Counter Manager who is dedicated to providing excellent customer service and assistance.

Accomplishments

  • Successfully integrated Asana to provide real-time sales reports, which improved inventory management efficiency by 53%.
  • Documented and resolved system which led to metric.
  • Monitored product inventory and optimized displays to ensure that best-selling items were always in-stock and attractively showcased.
  • Led a team of 13 in increasing daily sales by 52% through the use of persuasive upselling and product bundling strategies.
  • Resolved product issue through consumer testing.
  • Conducted monthly performance evaluations, which improved team productivity by 54% and streamlined goal alignment.
  • Spearheaded the launch of new SAP, which outperformed sales projections by 52% in the first several months.
  • Fostered an inclusive, motivating work environment that resulted in 12 consecutive months of top-ranking performance among locations in the region.
  • Conducted competitive analysis that uncovered market opportunities, driving revenue growth by 58% in several months.
  • Developed merchandising strategies that boosted foot traffic and increased monthly revenue by 28%.

Affiliations

  • Freemason
  • Cosmoprof Educators Network - Attended 2023 sessions focusing on retail display techniques and merchandising for cosmetics.
  • Certified Makeup Artist (CMA) - Accredited by a certified makeup academy in advanced cosmetics application techniques as of 2019.
  • Inventory Management Association - Member since 2017, focused on improving systems for reducing shrinkage and improving inventory accuracy.
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Global Cosmetic Cluster - Attended workshops focused on global cosmetic trends and international retail strategies, enhancing market competitiveness.
  • National Retail Federation (NRF) - Member of the largest retail trade association, focusing on retail innovation and consumer engagement strategies.
  • Society of Human Resource Management
  • Certified Skincare Consultant - Accredited training to deliver skin condition assessments and personalized product recommendations within the beauty sector.

Certifications

  • Cosmetics Counter Team Leadership and Mentorship Workshop Certificate - category
  • Professional Beauty Advisor Certification - system
  • Sales Forecasting and Planning Techniques Certification - process
  • Advanced Color and Skincare Techniques Training - Lakeside Partners
  • Sales and Marketing in Beauty Certification - standard
  • Color Theory and Application Certificate - framework
  • Apple Certified Associate (ACA)
  • Cosmetics & Fragrance Marketing and Management Certificate - metric
  • Excel in Retail Management - Cedar Works
  • Retail Sales Management Training Certificate - Brightline

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