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Skills

  • Multitasking and prioritization
  • Client Relationship Management (CRM)
  • Financial reporting
  • Project Planning
  • Presentation design
  • Human resource laws
  • Credit and collections
  • Office management
  • Document conversion
  • Budgeting and financial forecasting assistance

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Achieved $17 annual savings on procurement costs.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Updated the program's metric information in the tracking system.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Administrative Assistant to the Directors and clients.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 3 ring.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.

Summaries

  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Extensive data collection and extraction experience.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 6 years of service.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Customer service and conflict resolution skills are excellent.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Administrative Assistant to the Director delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Bringing a track record of effectively scheduling to promote organization and availability.

Accomplishments

  • Maintained accuracy of internal reports and ensured that all documentation adhered to relevant compliance standards (e.g., system).
  • Implemented a new email template system that cut response time to internal and external inquiries by 58%, increasing overall office efficiency.
  • Prepared detailed itineraries for Director’s domestic and international business travel, reducing potential delays and cutting travel costs by 9.
  • Collaborated with HR to manage onboarding procedures for 6 new hires, ensuring all compliance documents were processed correctly within 18 months.
  • Collaborated with team of 14 in the development of category.
  • Trained new administrative staff on office software and procedures, resulting in a 15% reduction in onboarding time and increased first-month performance.
  • Documented and resolved procedure which led to program.
  • Supported Director in preparing and drafting communication for key stakeholders, resulting in framework on strategic relationships.
  • Developed and administered an event evaluation process that improved post-event feedback collection by 74%, driving continuous improvement for future events.
  • Efficiently planned a 9-person annual company conference, handling venue selection, logistical arrangements, and scheduling, leading to metric.

Affiliations

  • Rotary International
  • Executive Women International (EWI)
  • Attendee of Conflict Management & Negotiation Skills course, Meridian, 2021
  • Association of Information Technology Professionals
  • Event planning and coordination workshop, offered by Vantage, 2019
  • Association for Talent Development (ATD) Membership
  • Administrative Professionals Conference (APC) Attendee 2019
  • Certification in Project Management (PMP) from a recognized institution
  • Freemason
  • Certification in Time Management for Busy Professionals, metric

Certifications

  • Certified Document Controller (CDC)
  • Lean Six Sigma Green Belt
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Professional (CIP)
  • Executive Assistant Certification (EAC)
  • Certified Administrative Professional (CAP)
  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • Certified Event Planner (CEP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Analytics Certificate

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